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Table of Contents

PREFACEI. INTRODUCTION1. Introduction to Management and Organizations2. Management Yesterday and TodayII. DEFINING THE MANAGER'S TERRAIN3. Organizational Culture and the Environment: The Constraints4. Managing in a Global Environment5. Social Responsibility and Managerial EthicsIII. PLANNING6. Decision-Making: The Essence of the Manager's Job7. Foundations of Planning8. Strategic Management9. Planning Tools and TechniquesIV. ORGANIZING10. Organizational Structure and Design11. Communication and Information Technology12. Human Resource Management13. Managing Change and InnovationV. LEADING14. Foundation of Behavior15. Understanding Groups and Teams16. Motivating Employees17. LeadershipVI. CONTROLLING18. Foundations of Control19. Operations and Value Chain ManagementSkill-Building ModulesNotesPhoto CreditsName IndexOrganization IndexIndex

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