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Management Review, (Corporation Training), (Personnel Administration), Vol. 9
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Excerpt from Management Review, (Corporation Training), (Personnel Administration), Vol. 9: Volumes 9-10, 1922 In Considering the subject of "Training as Viewed by an Executive," the first question that arises is, what is the viewpoint of an executive? It is the viewpoint of a man who has to execute his work by initiating and directing the work of other men. What Kind of Men Are Needed. The next question then is, what type of men is it necessary for him to have? He wants men who know how to do well the work they are doing, and who have such intelligence and fundamental education that they can be trained for any work they may be called upon to perform. In the work of public utilities, in which I am particularly interested, the requirements are exacting. The industry calls for a degree of intelligence and education higher than the usual type of other productive industries requires. In general, it is not simple or easy to become familiar with the necessary technical information. It also carries with it the great responsibility of public service which requires qualifications not necessary in a general factory business. Our product-electric service - goes directly into the homes and factories of our customers. It must be there every day in the year and every minute of the day. It is obvious, therefore, that our employees must be alert, well-trained, and thorough masters of their job; otherwise our service will be poor. Furthermore, our customers are our next door neighbors. If we are to maintain their good will, our employees must be courteous, and willing and able to explain the viewpoint of the Company to the public. When emergencies arise in our work, as they do, our employees must be able to do the right thing quickly. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.
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