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Table of Contents

Chapter 1. The contemporary workplace Chapter 2. Historical foundations of management Chapter 3. Environment and diversity Chapter 4. International dimensions of management Chapter 5. Ethical behaviour and social responsibility Chapter 6. Sustainability Chapter 7. Information and decision-making Chapter 8. Planning Chapter 9. Strategic management Chapter 10. Organising Chapter 11. Controlling Chapter 12. Human resources management Chapter 13. Leading Chapter 14. Communications and interpersonal skills Chapter 15. Motivation and rewards Chapter 16. Individuals, job design and stress Chapter 17. Team and teamwork Chapter 18. Leading and managing change Chapter 19. Entrepreneurship and new ventures Chapter 20. Operations and services management

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