Table of Contents

Preface -- About the Authors -- Score Card -- Introduction -- HOLE 1 Objectives -- HOLE 2 Marketplaces -- HOLE 3 Customers -- HOLE 4 Product /Service -- HOLE 5 Competition -- HOLE 6 Technology -- HOLE 7 Strategy -- HOLE 8 Management -- HOLE 9 Organization -- HOLE 10 Marketing -- HOLE 11 Production -- HOLE 12 Work -- HOLE 13 People -- HOLE 14 Systems -- HOLE 15 Information -- HOLE 16 Resources -- HOLE 17 Finance -- HOLE 18 Public Responsibility -- HOLE 19 How Did We Do? -- Evaluation of Score and Handicap.

About the Author

Dr. Michael J. Kami was the chief strategic planner for two small companies that made good: IBM and Xerox during their super-growth years. He retired young and moved to Florida many years ago. But he couldn't just stand still. He became a one-man mini-conglomerate: a combination consultant, writer, public speaker, motorcycle rider, publisher, boats man and entrepreneur. During the past ten years, he has served as a consultant on the board of directors of Harley-Davidson, during its successful transformation. He is considered one of the leading business advisers in the world and has been featured in many magazines and publications in the United States and abroad. He is knowledgeable, down-to-earth and tells it as it is. Peter Drucker and Tom Peters called him the best planner they know. His latest books, Management Alert: Don't Reform, Transform! and Management Golf: What's Your Handicap?, have become compulsory reading for managers. His quarterly publication Kami Strategic Assumptions provides timely advice to top executives in the United States and abroad. William Martz specializes in the installation of management systems which include strategic planning, operational management, information systems and organization development. He holds A.B., M.B.A.,and J.D. degrees. He has worked with companies in a variety of industries, including service, manufacturing, retail and associations. His market focus has-been on the so-called non-Fortune 500 companies. His list of clients is diverse, ranging from the National Association of Securities Dealers to Eckrich Food Products. The nature of the service he provides is the application of the management process in real-life organizational situations. He uses a hands-on approach, not a consulting report and recommendation method. This approach includes regular monthly visits with clients, spread over a number of years, so that the clients can assimilate management principles and install them as best practices in their own organizations.