Introduction; 1 You're a manager!; 2 Managing expectations; 3 Managing the work place; 3 Managing styles and dynamics; 4 Managing communication; 5 Managing problems; Index.
Eric Yaverbaum heads Ericho Communications, one of the most prestigious virtual agencies in the US. He is author of Leadership Secrets of the World's Most Successful CEOs and coauthor of Public Relations for Dummies. He lives in New York City. www.erichopr.com