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Making Conflict Resolution Happen


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Table of Contents

About the series About the book About the author Chapter 1: Developments in conflict management Chapter 2: Understanding conflict Chapter 3: Resolving conflict at work Chapter 4: Setting up programs Chapter 5: Activities to help you build your conflict resolution skills Index

About the Author

Laurie Dicker is a management consultant specialising in the areas of conflict resolution, negotiation, mediation, change management and career transition. Prior to setting up his own consultancy, Laurie Dicker was an HR director responsible for risk management and the training and development of large numbers of staff.

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