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Making Conflict Resolution Happen
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Discover the personal and professional benefits of conflict resolution in this practical and concise guidebook. Dealing with conflict, handling difficult situations and getting the most out of people who appear to be difficult can be very challenging. Few of us are naturally skilled in disarming the situations that threaten productivity in the workplace and cause emotional and psychological stress. Using skills honed by helping thousands of people deal with workplace problems, Laurie Dickers shows you how to implement systems to resolve workplace conflict in a way that leaves the participants feeling their concerns have been acknowledged, and that the final solution is fair, reasonable and agreeable. A readable and concise guide, full of practical tools and strategies, this book shows how to bring power and responsibility back to the workplace - for the manager, the team leader and team members - in a way that fosters mutual respect and confidence. All the books in the "Making it Happen" series aim to provide you with the inspiration, ideas and tools to generate positive change. The books are written with a practical focus so that you can learn about the theory, and the advantages and pitfalls of the subject matter in order to create and implement a strategy that is right for your workplace.
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Table of Contents

About the series About the book About the author Chapter 1: Developments in conflict management Chapter 2: Understanding conflict Chapter 3: Resolving conflict at work Chapter 4: Setting up programs Chapter 5: Activities to help you build your conflict resolution skills Index

About the Author

Laurie Dicker is a management consultant specialising in the areas of conflict resolution, negotiation, mediation, change management and career transition. Prior to setting up his own consultancy, Laurie Dicker was an HR director responsible for risk management and the training and development of large numbers of staff.

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