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Maintenance Benchmarking and Best Practices
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Preface Acknowledgments Introduction Part 1: Maximizing Maintenance Best Practices with a Profit-Centered Approach Chapter 1: A Profit- and Customer-Centered Maintenance Strategy Chapter 2: Key Requirements for Profit- and Customer-Centered Maintenance Chapter 3: Four Real Maintenance Challenges We All Face Part 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance Excellence Chapter 4: The Scoreboard for Maintenance Excellence Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence Assessment Chapter 6: Strategy for Developing a Corporate-Wide Scoreboard Chapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It! Part 3: Developing Your CMMS as a True Maintenance Business Management System Chapter 8: Maximizing the Value of CMMS for Profit-Centered Maintenance Chapter 9: CMMS Functional Requirements That Support the Business of Maintenance Chapter 10: Case Study: Quantitative and Qualitative Factors for CMMS Selection Chapter 11: Maximizing Your IT Investment with the CMMS Benchmarking System Chapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel Maker Part 4: The Profit- and Customer-Centered Maintenance Operation Chapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer Service Chapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) Factor Chapter 15: The ACE Team Benchmarking Process: A New Benchmarking Tool Chapter 16: Profit- and Customer-Centered Best Practices Chapter 17: Maintenance Quality and Customer Service Chapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane Group Chapter 19: PRIDE in Ownership with Operator-Based Maintenance Chapter 20: Case Study: Developing an Effective Preventive Maintenance Strategy Chapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability Improvement Chapter 22: Auto Identification Strategies to Support Maintenance Storeroom Excellence Chapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent Technologies Part 5: Validating Best Practice Results with the Maintenance Excellence Index Chapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate Results Chapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on Investment Part 6: The Journey Toward Maintenance Excellence Chapter 27: Developing and Implementing a Profit-Centered Action Plan Chapter 28: Achieving PRIDE in Maintenance Chapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now? APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCE APPENDIX B: THE CMMS BENCHMARKING SYSTEM APPENDIX C: CMMS FUNCTIONALITY RATING CHECKLIST APPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS? APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARY APPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLE APPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLE APPENDIX H: ACE TEAM FORMS APPENDIX I: OEE AND MAINTENANCE 5S FORMS APPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLE APPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006 APPENDIX L: COMPARISON OF SCOREBOARDS INDEX

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