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Table of Contents

PART I: An Introduction to Listening
Chapter One - Improving Listening Effectiveness
Chapter Two - Listening Theory and Research
PART II: Listening: Principles and Applications
Chapter Three - The Process of Hearing
Chapter Four - The Process of Understanding
Chapter Five - The Process of Remembering
Chapter Six - The Process of Interpreting
Chapter Seven - The Process of Evaluating
Chapter Eight - The Process of Responding
PART III: Listening: Relationships and Challenges
Chapter Nine - Listening Relationships
Chapter Ten - Listening Challenges
Name Index
Subject Index

About the Author

Judi Brownell, Cornell University

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