Leveraging the Impact of 360-Degree Feedback


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From the Center for Creative Leadership (CCL), this essential guide is updated with new insights, tips, and tools to help organizations get the most out of 360-degree feedback.

About the Author

John W. Fleenor is senior researcher, commercialization and innovation, at the Center for Creative Leadership. As director of psychometrics, he led a program of research on the development and use of 360-degree feedback instruments. Sylvester Taylor is senior designer, commercialization and innovation, at the Center for Creative Leadership. He is an experienced designer, manager, coach, researcher, speaker, and skilled facilitator. Craig Chappelow is a leadership solutions facilitator at the Center for Creative Leadership. He has over twenty years of classroom experience working with managers and executives from across a wide variety of industries to increase their effectiveness in leadership roles.


"A compelling research-grounded road map for organizations that want to maximize the value they get from their 360 feedback investment. The authors provide a comprehensive set of practical, high impact tools sure to level up any organization's 360 feedback process. The guidance on preventing common mistakes, advice on integrating with talent management processes, and commentary on future trends in leader assessment makes this a must-have resource for any HR professional looking to maximize the benefits of employee feedback for individual leaders and organizations."
-Dale S. Rose, President, 3D Group, and co-editor of The Handbook of Strategic 360 Feedback

"Fleenor, Taylor, and Chappelow have provided the definitive, updated, and expanded book in the field of 360-degree feedback. This book is more importantly a must-have how-to guide for practitioners and professionals who want to know how to do 360-degree feedback and do it even better for leader development."
-Francis J. Yammarino, SUNY Distinguished Professor, School of Management, and Director, Bernard M. and Ruth R. Bass Center for Leadership Studies, Binghamton University, State University of New York

"Rolling out a 360-degree feedback process can be quite daunting. Based on the best and latest research, this book is surgical in its guidance for interested managers. A must-have for any organization looking to implement these processes."
-Stephane Brutus, RBC Professor of Motivation and Employee Performance, John Molson School of Business, Concordia University

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