Chapter 1 Helping as a Personal JourneyThe Demands of the JourneyBecoming a Reflective PractitionerHow a Helper Develops: Perry's StagesThe Development of ExpertiseThe Challenge of DevelopmentThe Perfect Helper or When Do I Quit Developing?Who Can Be an Effective Helper?What Can You Bring to a Client? Chapter 2 The Nuts and Bolts of HelpingDefining Some Important TermsHow is Professional Helping Different from Friendship?What Can You Expect from a Helping Relationship?Learning Basic Skills and Common Curative FactorsStages of the Helping Process: A Road Map Chapter 3 The Therapeutic RelationshipThe Importance of the Therapeutic Relationship in Creating ChangeHow Can a Helper Create a Therapeutic Relationship?Other Factors That Help or Strain the Therapeutic Relationship Chapter 4 Helping Someone Who Is DifferentDifferences That Can Affect the Therapeutic AllianceChallenges Caused by Differences in CultureHelping a Client Whose Culture is Different from the Helper'sChallenges Caused by Differences in Gender Chapter 5 Invitational SkillsListening to the Client's StoryNonverbal Communication Between Helper and ClientNonverbal Skills in the Helping RelationshipOpening Skills: How to Invite Chapter 6 Reflecting Skills: ParaphrasingReflecting Content and Thoughts, Reflecting Feelings, and Reflecting MeaningReasons for ReflectingThe Skill of Paraphrasing: Reflecting Content and ThoughtsCommon Problems in Paraphrasing Chapter 7 Reflecting Skills: Reflecting FeelingsThe Importance of Understanding EmotionsThe Skill of Reflecting FeelingsHow to Reflect FeelingsCommon Problems in Reflecting Feelings Chapter 8 Reflecting Skills: Reflecting Meaning and SummarizingMeaning: Uncovering the Next LayerHow to Identify Meaning Issues with a ClintSummarizingThe Nonjudgmental Listening Cycle Chapter 9 Challenging SkillsWhen Should We Use the Challenging Skills?Giving FeedbackHow to Give FeedbackConfrontationHow to ConfrontEvaluating Confrontation and Client Response Chapter 10 Assessment and the Initial InterviewWhy Assessment?Testing as an Assessment ToolAssessment is a Critical Part of HelpingCategorizing Clients and Their ProblemsBeginning Assessment Methods Chapter 11 Goal-Setting SkillsWhere Do I Go from Here? Set Goals!What are the Characteristics of Constructive Goals?Who Owns the Problem? The Technique of Focusing on the ClientThe Technique of Boiling Down the Problem Chapter 12 Change TechniquesGiving Advice and InformationBrainstormingThe Skill of Alternate InterpretationHow to Teach a Client to Use Alternate Interpretation Chapter 13 Outcome Evaluation and Termination SkillsEvaluating the Effectiveness of HelpingBasic Outcome Evaluation MethodsTerminationDealing with Loss at TerminationHow to Maintain Therapeutic Gains and Prevent Relapse Following Termination Chapter 14 Curative Factors and Advanced Change Techniques: Part ICurative FactorsTreatment Planning and the REPLAN SystemThe Therapeutic Factor of Enhancing Efficacy and Self-EsteemSilencing the Internal Critic: The Technique of CounteringPracticing New BehaviorsRole-PlayingHomework Chapter 15 Curative Factors and Advanced Change Techniques: Part IILowering and Raising Emotional ArousalTechniques that Stimulate Emotional Arousal and ExpressionActivating Client Expectations, Hope, and MotivationProviding New Learning Experiences Glossary
Mark Young is a Professor at the University of Central Florida. He received his doctorate from Ohio University. He has trained helpers for more than 20 years and worked in community mental health, private practice, college counseling centers, and corrections for more than 15 years. Dr. Young's professional writing has focused mainly on therapeutic methods and techniques, wellness, and counseling couples. He is the co-author of Counseling Today (2012) with Darcy Granello(Pearson) and Counseling and Therapy for Couples, 3/e with Lynn Long & Brigid Nooan (In press, Cengage) with Lynn Long & Brigid Noonan.