Acknowledgements
Why you need to read this book
Introduction
Structure of the book
Part 1: The Seven Steps to Emotional Agility (EA)
Chapter 1: Who is the real you?
Chapter 2: How do you feel and why does it matter?
Chapter 3: Becoming aware of others: spotting emotional responses
Chapter 4: Taking time to understand emotions in yourself and others
Chapter 5: How to manage your own emotions
Chapter 6: How to manage the mood of others
Chapter 7: Taking some time to gain wisdom in your emotional response and actions
Part 2: Emotional Agility in Action
Chapter 8: Using emotional agility to improve the outcome of difficult performance appraisals
Chapter 9: Using emotional agility to motivate a disengaged team
Chapter 10: Using emotional agility to enhance creativity and innovation
Chapter 11: Using emotional agility to manage and navigate change
Chapter 12: Using emotional agility to increase and improve your leadership influence
Conclusion: Putting it all together
References
Index
Dr. Kerrie Fleming is the Director of the Ashridge Leadership Centre and Head of the Leadership and People faculty at Ashridge, specialising in emotional intelligence (EI). Kerrie has designed and delivered customised MBA and open leadership and management development programmes for the Foreign Office, Continental, Abu Dhabi Executive Council, BNP Paribas, Azadea and MUFG.
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