Table of Contents

The Backstory ix

How to Use This Book xvii

I The Core BUs 1

1 Q-step 5

2 Playback 17

3 Deblur 29

4 Validate 41

5 Linkup 51

6 Pause 65

7 Extract 77

II The Core Skills 89

8 Coaching Skills 93

9 Feedback Skills 111

10 Productivity Skills 133

11 Effective One-on-Ones 161

12 Strategic Thinking 197

13 Meetings Mastery 223

14 Leading Change 251

15 People Development 279

Leader Lab Wrap-up 301

References 307

Acknowledgments 319

Author Bios 321

Index 323

About the Author

TANIA LUNA is the co-founder of LifeLabs Learning—a leadership skills accelerator for culture-conscious companies, including Google, TED, Slack, Reddit, and The New York Times. She is also a psychology researcher, TED speaker, writer for Psychology Today and Harvard Business Review, and co-host of the podcast Talk Psych to Me.

LEEANN RENNINGER, PHD, is the co-founder and lead researcher at LifeLabs Learning. She has a doctorate in cognitive psychology, with an emphasis on idea transfer and rapid skill acquisition. She has lectured at Columbia Business School, Princeton, MIT, Yale, and the University College London. She is also the co-author of the book Surprise: Embrace the Unpredictable and Engineer the Unexpected.