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The Knowledge Manager's Handbook


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Guides the reader through the essential steps of aligning knowledge management with organizational priorities and delivering in practice Presents a comprehensive process for embedding a knowledge management framework to unlock business value and deliver long-term benefits. Provides practical checklists, guidelines and process templates to help with implementation Includes international case studies of knowledge management applied in different sectors, from Mars, Oilco, Huawei, the Singapore Youth Olympics, Tearfund, Toyota, NASA, Fluor and BP, amongst others

Table of Contents

    • Chapter - 21: Building the KM champion network;
    • Chapter - 22: Trials and pilots;
    • Chapter - 23: Roll-out, embedding and governance;
    • Chapter - 24: Setting up the KM metrics and reporting system;
    • Chapter - 25: Dealing with bumps in the road;
    • Chapter - 26: When implementation is over;
  • Section - 05: Case histories;
    • Chapter - 27: Implementing KM at Mars ;
    • Chapter - 28: KM implementation in a global oil and gas company ;
    • Chapter - 29: KM implementation at Huawei;
    • Chapter - 30: KM implementation at the Singapore Youth Olympics;
    • Chapter - 31: Accelerated learning in a law firm
  • Section - 04: The implementation activity;
    • Chapter - 20: Preparing the KM implementation plan;
    • Chapter - 19: Culture, communications and change;
    • Chapter - 18: Influencing the stakeholders;
    • Chapter - 17: Knowledge organization;
    • Chapter - 16: The knowledge finding and re-use elements of the KM framework;
    • Chapter - 15: The knowledge synthesis elements of the KM framework;
    • Chapter - 14: The knowledge capture and documentation elements of the KM framework;
    • Chapter - 13: The knowledge discussion elements of the KM framework;
    • Chapter - 12: The knowledge management framework;
    • Chapter - 11: Conducting the knowledge assets audit;
  • Section - 03: Assessment and planning;
    • Chapter - 10: Finding partners to help you;
    • Chapter - 09: Aims and objectives for the KM implementation programme;
    • Chapter - 08: Budget and timescale;
    • Chapter - 07: The role of senior management;
    • Chapter - 06: The KM team members;
    • Chapter - 05: The role, skills and characteristics of the knowledge management leader;
    • Chapter - 04: Knowledge management strategy;
  • Section - 02: Preparation and resources;
    • Chapter - 03: Barriers and pitfalls;
    • Chapter - 02: The stages of KM implementation;
    • Chapter - 01: What is knowledge management?;
  • Section - 01: Orientation to knowledge management implementation;

About the Author

Dr Nick Milton is a director and co-founder of Knoco Ltd, an international Knowledge Management consultancy. He was at the centre of the team that made BP the leading Knowledge Management company in the world, developing and implementing BP's knowledge of how to manage knowledge, and coordinating the BP Knowledge Management Community of Practice. Patrick Lambe is a world-renowned knowledge management expert, and a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is an Adjunct Professor in Knowledge Management at the Hong Kong Polytechnic University, and Visiting Professor in the Knowledge and Innovation Management PhD programme at Bangkok University.


"Exploiting knowledge management for business gain or competitive advantage is a broad, multifaceted affair that brings with it many questions; this book not only identifies them, but gives sensible answers to them too."--Colin Cadas "Associate Fellow KM, Rolls-Royce lpc "
"For knowledge practitioners, no other KM book comes close. Milton and Lambe cover a comprehensive set of topics and challenges spanning the conception of KM to post-implementation, as well as treatments on change management and sustainability, two of the hardest problems in any KM journey. Valuable in-depth case studies further enhance the value of this practitioner's bible."--Eric Tsui "Professor, The Hong Kong Polytechnic University "
"This is the most comprehensive book I have ever read of the implementation of KM. Whether you are just starting out or a seasoned professional, it is all here. Absolutely a first-rate reference."--Robert H. Buckman "Retired Chairman and CEO, Bulab Holdings, Inc. "
"If you are new to KM, this will be the book to help you get started quickly and surely. If you are already an experienced knowledge manager, you'll be surprised how this book can help you check your blind spots and show you how to move forward."--Mavis Lee "Head of Knowledge Management, Singapore Army, Training and Doctrine Command "
"A brilliant book with practical and grounded approaches, believable case studies and fabulous tips that made me want to revisit my entire KM programme!"--Murni Shariff "Senior Manager, Knowledge Management and Institutional Capability, PETRONAS "
"I've been working in KM for 20 years and I still picked up some new ideas in this book that will make my work easier. This is a book knowledge managers will find themselves returning to again and again."--Nancy Dixon "Common Knowledge Associates "
"A long-awaited knowledge manager's handbook based on a simple, comprehensive and pragmatic roadmap on how to successfully implement KM in an organization. The tips and real case studies provided throughout the book nicely illustrate the concepts presented. A must-have in your KM book collection."--Professor Vincent Ribiere "Managing Director and Co-founder, IKI-SEA "

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