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Just Culture
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Table of Contents

Contents: Foreword; Case study: under the gun; Preface; Case study: when does a mistake stop being honest?; Retributive and restorative just cultures; Case study: are all mistakes equal?; Why do your people break the rules?; Case study: hindsight and shooting down an airliner; Safety reporting and honest disclosure; Case study: a nurse's error became a crime; The criminalization of human error; Case study: industry responses to criminalization; What is the right thing to do?; Case study: there's never one 'true' story; References; Index.

About the Author

Sidney Dekker (PhD Ohio State University, USA, 1996) is currently professor at Griffith University in Brisbane, Australia, where he runs the Safety Science Innovation Lab. He is also Professor (Hon.) of psychology at The University of Queensland, and Professor (Hon.) of human factors and patient safety at the Royal Children's Hospital in Brisbane. Previously, Sidney was Professor of human factors and system safety at Lund University in Sweden. After becoming full professor, he learned to fly the Boeing 737, working part-time as an airline pilot out of Copenhagen. Sidney is the best-selling author of a multitude of human factors and safety books in addition to Just Culture, including, most recently, The Field Guide to Understanding 'Human Error' (2014), Safety Differently (2014), Second Victim (2013), Drift into Failure (2011), and Patient Safety (2011).

Reviews

Comments on previous editions: 'Readers interested in organizational ethics and decision-making will benefit from the case studies and examples. Summing Up: Recommended. Lower- and upper-level undergraduates; general readers.' Choice, February 2013 '...it is difficult to think of a more relevant and challenging book for health and safety practitioners, company managers and directors, regulators of all stripes, and members of parliament.' Safeguard, New Zealand, Jan/Feb 2013 'Sidney Dekker's book is a thought-provoking exposition of the concept of a just society. Would that we could achieve it! The questions that the author raises need to be discussed at all levels of government, and by judges and lawyers, and by ministers of health. Dekker makes it clear that profound changes must be made in both the legal and the medical systems if we really wish to improve medical safety.' John W. Senders, University of Toronto, Canada 'A timely book about the current major safety dilemma - how do we resolve the apparent conflict between increasing demands for accountability and the creation of an open and reporting organisational culture? Thought-provoking, erudite, and analytical, but very readable, Sidney Dekker uses many practical examples from diverse safety-critical domains and provides a framework for managing this issue. A 'must-read' for anyone interested in safety improvement, but also, one hopes, for politicians, law-makers and the judiciary.' Dr Tom Hugh. MDA National Insurance Ltd, Sydney, Australia 'With surgical precision Sidney Dekker lays bare the core elements of a just culture. He convincingly explains how this desired outcome arises from a combination of accountability and (organisational) learning. The real-life cases in the book serve to drive his arguments home in a way that will be easily recognised and understood by practitioners in safety-critical industries, and hopefully also by rule makers and lawyers.' Bert Ruitenberg, IFATCA Human Factors

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