Table of Contents

1 The Undermanagement Epidemic 1 2 Get in the Habit of Managing Every Day 33 3 Learn to Talk Like a Performance Coach 45 4 Take It One Person at a Time 54 5 Make Accountability a Real Process 73 6 Tell People What to Do and How to Do It 89 7 Track Performance Every Step of the Way 105 8 Solve Small Problems before They Turn into Big Problems 124 9 Do More for Some People and Less for Others 42 10 Start Here 163 Acknowledgments 187 Index 191 About the Author 197

About the Author

Bruce Tulgan is an adviser to business leaders all over the world and a sought-after speaker and seminar leader. He is the founder of Rainmaker-Thinking, Inc., a management training firm. Bruce is the author of the classic Managing Generation X as well as Winning the Talent Wars , and has written for the New York Times , USA Today , Harvard Business Review , and Human Resources . He lives with his wife, Dr. Debby Applegate, in New Haven, Connecticut, and Portland, Oregon.

Reviews

Hands on management advice . . . an excellent book. -- Peter Cappelli, George W. Taylor Professor of Management, The Wharton School"If you want to be successful, I strongly recommend you do it the 'Tulgan way.'" -- General Dennis J. Reimer (Ret.), Chief of Staff, United States Army (1995-1999)"Bruce Tulgan makes it safe again to be a hands-on manager." -- Mike Archer, President of Applebee's Services, Inc."Hands-on management advice . . . excellent." -- Booklist"Small business owners . . . will find [Tulgan's] advice valuable." -- BusinessWeek SmallBiz