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It's the Manager
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About the Author

Jim Clifton is Chairman and CEO of Gallup and bestselling author of The Coming Jobs War and Born to Build. His most recent innovation, the Gallup World Poll, is designed to give the world's 7 billion citizens a voice in virtually all key global issues. Under Clifton's leadership, Gallup has expanded from a predominantly U.S.-based company to a worldwide organization with 40 offices in 30 countries and regions.

Jim Harter, Ph.D, is Chief Scientist-Workplace for Gallup. He has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. The best-selling author of 12: The Elements of Great Managing and Wellbeing: The Five Essential Elements, Harter has also published articles in many prominent business and academic journals.

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