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Introduction to Supply Chain Management Technologies

It is almost impossible to conceive of the concept and practical application of supply chain management (SCM) without linking it to the enabling power of today's information technologies. Building upon the foundations of the first edition, Introduction to Supply Chain Management Technologies, Second Edition details the software toolsets and suites driving integration in the areas of customer management, manufacturing, procurement, warehousing, and logistics. By investigating the breakthroughs brought about by the emergence of new Internet-based technologies in information, channel, customer, production, sourcing, and logistics management, the author provides new insights into the continuously emerging field of SCM. New in the Second Edition: New model of SCM Extended discussion of the concepts of lean, adaptive, and demand-driven supply chain technologies Customer experience management and social networking Fundamentals of computing and their enabling power Basics of today's ERP/supply chain business solutions Integrative software tools that allow for new levels of collaboration, flexibility, and performance The new edition expands on emerging technologies that have provided all forms of enterprises with the capability to continuously automate cost, redundancy, and variation out of the process; enhance information creation and visibility; and expand the peer-to-peer connectivity that allows people to network their tasks, ideas, and aspirations to produce a form of collective open-ended knowing, collaborating, and experiencing. The information presented builds an understanding of how today's technology-driven SCM provides new avenues to execute superlative, customer-winning value through the digital, real-time synchronization of productive competencies, products, services, and logistics delivery capabilities with the priorities of an increasingly global business environment.
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Table of Contents

Supply Chain Management: Architecting the Supply Chain for Competitive Advantage The Foundations of Supply Chain Management The Rise of Supply Chain Management Defining Supply Chain Management Redefining Supply Chain Management Supply Chain Competencies Summary and Transition Notes Supply Chain Technology Foundations: Exploring the Basics The Importance of Information Technology Enterprise Information Technology Basics New Technologies Summary and Transition Notes Supply Chain System Foundations: Understanding Today's Technology Solutions Business Information System Basics Enterprise Business Systems Foundations Standard EBS Systems Advent of Internet Business Technologies Summary and Transition Notes Technology-Driven Supply Chain Evolution: Building Lean, Adaptive, Demand-Driven Supply Networks The Lean Supply Chain Adaptive Supply Chains Demand-Driven Supply Networks Summary and Transition Notes Customer and Service Management: Utilizing CRM to Drive Value to the Customer Creating the Customer-Centric Supply Chain Applying Technology to CRM CRM and the Supply Chain New Concepts in Customer Management Technologies Summary and Transition Notes Manufacturing and Supply Chain Planning: Linking Product Design, Manufacturing, and Planning to Increase Productivities Manufacturing in the Age of the Global Enterprise Impact of Technology on Manufacturing Collaborative Product Commerce Managing Manufacturing Planning Functions Summary and Transition Notes Supplier Relationship Management: Integrating Suppliers into The Value Chain Defining Purchasing and Supplier Relationship Management (SRM) The Internet-Driven SRM Environment Anatomy of the e-SRM Marketplace Exchange Environment Implementing e-SRM Summary and Transition Notes Logistics Resource Management: Utilizing Technology to Enhance Logistics Competitive Advantage Defining Logistics Resource Management (LRM) Defining LRM in the Age of the Global Internet Understanding the Third Party Logistics Network Choosing and Implementing an LSP Solution Summary and Transition Notes Developing SCM Technology Strategies: Creating the Game Plan for the Successful Implementation of SCM Technologies Changing Views of Enterprise Strategy Preliminary Steps in SCM Technology Deployment Strategy Developing the SCM Technology Strategy Summary Notes Afterword Notes

About the Author

David F. Ross is an associate with Tribex Consulting, where he is involved in manufacturing and distribution education, training, and consulting.

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