COVID-19 Response at Fishpond

Read what we're doing...

Introduction to Help Desk Concepts and Skills


Product Description
Product Details

Table of Contents

Introduction to Help Desk Concepts and Skills Chapter 1: Introduction to the Help Desk Chapter 2: Organization and People Chapter 3: Receiving the Incident Chapter 4: Processing and Resolving the Incident Chapter 5: Computer Telephony Integration Chapter 6: Web-Based Support Chapter 7: Performance Management Chapter 8: Knowledge Management Chapter 9: Asset and Security Management Chapter 10: Help Desk Survival Guide Help Desk Simulation Appendix: Introduction to HelpStar Glossary

About the Author

Susan M. Sanderson has authored all Windows-based editions of Computers in the Medical Office. She has also written Case Studies for use with Computers in the Medical Office, Electronic Health Records for Allied Health Careers, and Practice Management and EHR: A Total Patient Encounter for Medisofti? Clinical.In her more than fifteen years experience with Medisoft, Susan has participated in alpha and beta testing, worked with instructors to site-test materials, and provided technical support to McGraw-Hillcustomers.In 2009, Susan earned her CPEHR (Certified Professional in Electronic Health Records) certification. In addition, she is a member of the Healthcare Information and Management Systems Society (HIMSS) and the eLearning Guild. Susan is a graduate of Drew University with further study at Columbia University.

Ask a Question About this Product More...
Write your question below:
Look for similar items by category
People also searched for
How Fishpond Works
Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 25 million products that we sell. We do our best every day to make Fishpond an awesome place for customers to shop and get what they want — all at the best prices online.
Webmasters, Bloggers & Website Owners
You can earn a 5% commission by selling Introduction to Help Desk Concepts and Skills (Mike Meyers' Computer Skills) on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep! You should start right now!
Authors / Publishers
Are you the Author or Publisher of a book? Or the manufacturer of one of the millions of products that we sell. You can improve sales and grow your revenue by submitting additional information on this title. The better the information we have about a product, the more we will sell!
Back to top