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Introducing Intercultural Communication

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Table of Contents

Introduction: Communicating in a Culturally Diverse Society Part 1: Challenges of Living in a Global Society Contributors to cultural diversity Necessity and benefits of intercultural communication Join the debate: Will globalization result in the disappearance of local cultures? Case study: Migration and diversity in Australia Part 2: Understanding Communication The multifaceted nature of communication Models of communication Current issues theorizing communication Communication and culture Join the debate: Universal or culture-specific theories of communication? Case study: hanging out in the public square Part 3: Understanding Culture Definitions and components of culture Characteristics of culture Subcultures Join the debate: Are we what we eat? Case study: mobile banking in rural Papua New Guinea Part 4: The Influence of Culture on Perception Stages of the perception process The influence of culture on perception Perception and intercultural communication Join the debate: Is ageism the fear of our future self? Case study: How are eastern Europeans perceived by the West? Part 5: Cultural and Value Orientations Hofstede's cultural dimensions Hall's high-and-low-context cultural dimension Kluckhohn and Strodtbeck's value orientations Schwartz's cultural value theory Intercultural communication ethics Join the debate: Should same-sex marriage be accepted across the world? Case study: Museums as a site of culture Part 6: Categorization, Subgroups and Identities Social categorization and identities Subgroup memberships and identities Identities and intercultural communication Join the debate: Is identity what we have or what we perform? Case stuy: South African identity and apartheid in South Africa Part 7: Verbal Communication and Culture The components and characteristics of verbal codes Language, culture, and discourse Cultural variations in verbal communication Language and identity Join the debate: 'Do the limits of my language mean the limits of my world?' Case study: How is politeness expressed across cultures Part 8: Nonverbal Communication and Culture Characteristics and functions of nonverbal codes Types of nonverbal communication Influence of culture on nonverbal communication Join the debate: How can we lie with our body language? Case study: Nonverbal expressions in politcis - the case of Vladimir Putin Part 9: Immigration and Acculturation Migration and cultural diversity Diversity and multiculturalism Culture shock and acculturation orientations Cross-cultural adaptation Join the debate: to what extent should migrants be encouraged to maintain their heritage culture? Case study: the cronulla riots Part 10: Developing Relationships with Culturally Different Others Dimensions and characteristics of human relationships Stages of human relationship development Culture and human relationship development Developing intercultural relationships Join the debate: Does communication technology bring us closer or set us further apart? Case study: Love by arrangement in India Part 11: Managing Intercultural Conflicts Potential sources of intercultural conflict Conflict stages and conflict management approaches and styles Influence of culture on conflict management Join the debate: When can conflict lead to productive and positive outcomes in workplaces? Case study: Hollywood celebrity activism in war-torn societies Part 12: Mass Media, Technology, and Cultural Change Globalization, technology, and mass media Mass media and symbolic social reality Mass media and cultural change Join the debate: Will the print media still maintain a place in the digital age? Case study: OhmyNews in South Korea Part 13: Becoming an Effective Intercultural Communicator Homogenization and fragmentation Globalization and localization Developing intercultural competence Join the debate: Will our attitudes become more 'provincial' in the global economy? Case study: Doctors without borders


Introducing Intercultural Communication was published in 2011 and written by a `multinational team of authors' (book cover) from the University of Queensland, Australia. Though not officially presented as a textbook, it can obviously serve as one. The book is composed of 13 chapters and a very useful glossary. The chapters cover various aspects of intercultural communication and the Global: e.g. the influence of culture on perception, (non-) verbal communication, categorizations, subgroups and identities, intercultural conflicts, etc. Each chapter contains theory corners, case illustrations, and further reading -- Fred Dervin, University of Turku, Finland The second edition of Introducing Intercultural Communication strikes a balance between theory and practice that I found really valuable. The global examples used throughout the book show an application of theories that otherwise can feel quite abstract. The whole book flows in a logical manner, however each chapter stands alone in providing a glimpse into global cultures and the theories we use to communicate within them. Particularly notable is the chapter on Mass Media, Technology and Cultural Change, which highlights the influence of technology in everything we do. The book doesn't simply speak about this change, but caters to it with a companion website that allows readers to access the content in an interactive capacity. The content is accessible and introduces key concepts that will provide a foundation in the communication field, whether that is in further studies or the workplace. -- Natassja Bertram This second edition has continued its mission to stimulate students' critical thinking on intercultural communication across continents, using highly accessible language and vivid examples from various parts of the world. Theoretical concepts and cases have been enriched and updated. The "Theory Corner" equips students with more cultural and related theories and resources which enable them to self-learn and explore further. Digital/mobile communication and its impact on cultural exchange is discussed to keep students abreast of the fast-changing cultural contexts in which they live and act. -- Justina Cheang This new edition provides a very comprehensive and most up-to-date account of the key concepts and current issues in intercultural communication to accommodate the changing practice in an increasingly digitalized age. Theoretical discussions are complemented with case studies and stimulating questions for critical thinking and group discussion. -- Dr Richard Xiao

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