Unit 1: Intrapersonal Effectiveness: Understanding Yourself Chapter 1: Journey into Self-awarenessChapter 2: Self-disclosure and TrustChapter 3: Establishing Goals Consistent with Your Values and Ethics Chapter 4: Self-managementUnit 2: Interpersonal Effectiveness: Understanding and Working with Others Chapter 5: Understanding and Working with Diverse Others Chapter 6: Listening and Nonverbal CommunicationChapter 7: Communicating EffectivelyChapter 8: Persuading Individuals and AudiencesUnit 3: Understanding and Working in Teams Chapter 9: NegotiationChapter 10: Building Teams and Work GroupsChapter 11: Managing ConflictChapter 12: Achieving Business Results through Effective MeetingsChapter 13: Facilitating Team SuccessChapter 14: Making Decisions and Solving Problems CreativelyUnit 4: Leading Individuals and GroupsChapter 15: Effective and Ethical Use of Power and InfluenceChapter 16: Networking and MentoringChapter 17: Coaching and Providing Feedback for Improved PerformanceChapter 18: Leading and Empowering Self and OthersChapter 19: Project Management
Suzanne C. de Janasz is currently a Visiting Professor of Professor of Management and Conflict Analysis and Resolution (a joint appointment) at George Mason University in Fairfax, Virginia. Previously, Suzanne served as the Thomas Gleed Distinguished Chair of Business Administration at Seattle University where she taught undergrad and MBA students, mentored junior faculty, and directed the Seattle branch of HERA (Her Equality Rights and Autonomy), a UK-based charity that empowers formerly trafficked or exploited women with career and entrepreneurship development and mentoring. Prior to coming to Seattle, Suzanne was Professor of Leadership and Organization Development at IMB in Lausanne, Switzerland, where she designed and delivered programs for mid-level and senior executives in global companies, specializing in leadership, negotiations, mentoring, and careers, organizational development and change, creativity/innovation, work-life balance, entrepreneurship, and interpersonal/managerial skills. The recipient of multiple teaching awards, including the 2017 Mid-Career Distinguished Educator Award from the OBTS Teaching Society for Management Educators and a Fulbright Fellowship (Warsaw University in Poland), Suzanne continues to teach executives around the world (on five continents!) for ESMT (Berlin, Germany) and other schools (e.g., IEDC in Slovenia, QUT in Australia). Suzanne's research on mentoring, careers, authenticity, work-family conflict, and leadership appears in such journals as Harvard Business Review, Academy of Management Executive, Journal of Organizational Behavior, Journal of Vocational Behavior, Journal of Management Education, and others, and features frequently in domestic and international newspapers, online publications, and radio programs. The second edition of her text Negotiation and Dispute Resolution (co-authored with Beverly DeMarr) published in early 2018. She regularly consults with a variety of global organizations, serves on the boards of several nonprofit organizations, and has held leadership roles in the Academy of Management, the Southern Management Associations, and the OBTS. After earning an undergraduate music degree from the University of Miami, Suzanne earned her MBA and PhD degrees from the Marshall School of Business at the University of Southern California. Between the two degrees, she worked for five years as an organizational consultant in the aerospace industry. Karen O. Dowd is Assistant Dean, Career Management and Corporate Engagement, Simon Business School, University of Rochester, New York. Dowd is an experienced teacher, writer, administrator, speaker, and consultant. Prior to the University of Rochester, she was at the University of Denver, the University of Notre Dame, the Empower Group in New York City, and the University of Virginia. Dowd also taught at James Madison University where she teamed with her co-authors and the Management Department to develop a required course in Interpersonal Skills that is offered to all undergraduate business students. Karen is the co-author, with Sherrie Gong Taguchi, of The Ultimate Guide to Getting the Career You Want (New York: McGraw-Hill, 2003). Karen earned her doctorate from the University of Virginia, her master's degree from Indiana University South Bend, and her bachelor's degree from Saint Mary's College, Notre Dame, Indiana. She is a member of the National Association of Colleges and Employers and has served on the Board of the MBA Career Services and Employers Alliance. Karen has conducted numerous management training programs on many of the topics addressed in this book and on career management for managers. Her research interests include skills sought by employers, faculty careers, career development, candidate selection, and career branding. Beth Zuech Schneider is an Assistant Professor of Strategy at Queens University of Charlotte delivering courses in graduate and undergraduate strategy, entrepreneurship, and international business while managing the MBA program's client consulting projects. Beth is an experienced professor and course administrator, having taught for several years at James Madison University, George Mason University, and WSSU prior to coming to the McColl School of Business at Queens. She earned her DBA from Durham University in England with a concentration international strategy, her MBA from the University of Central Florida, and her BA in from St. Bonaventure University. Beth is an experienced small business owner, having owned and managed businesses in the retail, restaurant, and mail-order catalog industries. She serves as a small business consultant and motivational speaker through her own business, CORE Consulting in Charlotte, NC. Beth's consulting work focuses on assessing and integrating dynamic capabilities (quantitative and qualitative) for implementing sustainable change. She has delivered numerous presentations and workshops on skills and tactics for strategic implementation for organizational and personal success. Beth's publications and research interests are focused on strategic implementation and leadership, international business strategy, cross-cultural management, entrepreneurship, and women's workplace issues.