1. Conflict in the workplace 2. The causes of workplace conflict 3. The costs of conflict 4. Recognising the danger signs 5. The employer's duty of care: The law 6. Establishing effective policies 7. Conflict management training 8. Reaching agreement in cases of conflict: The role of mediation
A freelance journalist and editor with 13 years experience of specializing in HR and Employment Law issues for both trade and national press. Editor of Employers' Law from 1999 to 2003.