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Human Resources Business Process Outsourcing


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Table of Contents

Preface. The Authors. 1. Forces for Change. 2. New Roles for HR. 3. Evaluating the Effectiveness of HR. 4. Design of the HR Function. 5. Exult. 6. BP. 7. Bank of America. 8. International Paper. 9. Prudential. 10. Lessons Learned. 11. Outsourcing and the Future of HR. Index.

About the Author

THE AUTHORS EDWARD E. LAWLER III is distinguished professor at the University of Southern California Marshall School of Business and founder and director of the university's Center for Effective Organizations. DAVE ULRICH is professor of business administration at the University of Michigan. He is the author of Why the Bottom Line Isn't, Results Based Leadership, and over 100 articles. JAC FITZ-ENZ is the founder of the Saratoga Institute, which has consulted to most of the Fortune 500 companies and many global corporations. JAMES C. MADDEN V is founder, chairman, and CEO of Exult, Inc.


??a well structured look at a business dilemma?? (Supply Management, 17th February 2005) ?In the next few years, most HR departments will outsource some or all HR administration. In this book, the foremost thought leaders in HR have put it all together for us. This book explores the evolutionary change our profession is experiencing, gives an envisioned future, and shows how to transform once and for all into a strategic role that adds value and delivers results.? --Libby Sartain, senior vice president, human resources, and chief people Yahoo, Yahoo! Inc.; former vice president of people, Southwest Airlines, and coauthor, HR From the Heart: Stories and Strategies for Building the People Side of Great Business ?This book describes the keys to reinventing the HR organization from administrative to strategic and upgrading the HR team to becoming a true strategic business partner in the process.? --Susan Bowick, former head of human resources, Hewlett-Packard ?This book provides excellent insight into the exciting new thinking behind the creation of one of the most successful business process outsourcer (BPO) companies that has been created in the last five years.? --Bill Pade, partner, Oak Hill Capital ?This is a really good book! I recommend it as a must-read for anyone considering HR outsourcing as well as any venture capital firm considering a BPO investment.? --Dennis McGuire, founder and CEO, Technology Partners ?Faced with a real threat of living in the past, this is a collection of stories about creating a new HR future with innovation, spirit, and focus. Every HR leader can see themselves, learn from the events, and test their convictions. Whether you believe in HR outsourcing or not, the journey is compelling.? --Don Packham, senior vice president of human resources, BP America ?HR can only excel if it is able to balance the strategic and the transactional agenda. Without transactional excellence HR does not deserve its seat at the table; without offering strategic value the job is less than half done. The HR profession as well as the line managers, who understand the role HR can play, can be grateful to the authors, who are holding up the mirror so that we can reflect on how to make the work of HR more supportive of the business agenda.? --Hanneke C. Frese, head of group capabilities, Zurich Financial Services

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