Foreword by Stephen Claxton-Oldfield. Preface. Introduction. 1. Responding to Cues. 2. Three Approaches to Listening. 3. Helpful Things to Say. 4. Benefits and Risks of Volunteering. 5. Your Own Story and Grief Journey. 6. Feeling Heard and Understood. Conclusion - Continuing the Journey. Afterword by Greg Schneider. References. About the Author.
A guide for hospice and palliative care volunteers to develop their communication and listening skills during end-of-life work
Robert Mundle is a Certified Spiritual Health Practitioner at the Providence Care Hospital. He is a Registered Psychotherapist, and has a published a number of articles for palliative care publications.
In what is an increasingly professionalized world, this practical
guide is a rare thing: a book written to upskill volunteers which
also acknowledges the vital contribution they make within modern
healthcare. Delivering straightforward advice is an accessible
style, Robert Mundle demonstrates how 'just' listening is never
just listening; it is vital to any good healthcare.
*Revd Dr Steve Nolan, Princess Alice Hospice, Esher, and The
University of Winchester, UK*
Using a combination of compelling vignettes and reflective
exercises, Robert Mundle provides readers with practical strategies
to enhance their communication skills. Although directed to a
hospice volunteer audience, this guide proves a useful resource for
all involved in caring for those facing end of life. Mundle
highlights the importance of creating space for the patient's voice
to be heard.
*Shirley Otis-Green, MSW, MA, ACSW, LCSW, OSW-C, Founder and
Consultant, Collaborative Caring, Toluca Lake, CA*
Robert Mundle's book, How to Be an Even Better Listener is filled
with 'pearls of wisdom' that can inform and guide hospice
volunteers as they accompany patients, families and clients. He
speaks beautifully to the art of listening and the gift of
presence, and how stillness and self-awareness contribute to the
richness of relationship for those we serve and we who serve.
How to Be an Even Better Listener reminds us that we all have
stories to tell and that we are connected by our longing to be seen
and heard. I believe that reading this book and practising the
craft of listening can deepen and enrich our relationships with
each person we encounter.
*Nina Arbour, Community Education and Volunteer Services Manager,
Hospice Services of St. Joseph Health, Hospice of Petaluma Memorial
Hospice North County Hospice, USA*
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