Part 1: The ten golden rules of argument

1 Golden Rule 1:

Be prepared

2 Golden Rule 2:

When to argue, when to walk away

3 Golden Rule 3:

What you say and how you say it

4 Golden Rule 4:

Listen and listen again

5 Golden Rule 5:

Excel at responding to arguments

6 Golden Rule 6:

Watch out for crafty tricks

7 Golden Rule 7:

Develop the skills for arguing in public

8 Golden Rule 8:

Be able to argue in writing

9 Golden Rule 9:

Be great at resolving deadlock

10 Golden Rule 10:

Maintain relationships

Part 2: Situations where arguments commonly arise

11 How to argue with those you love

12 How to argue with your children

13 Arguments at work

14 How to complain

15 How to get what you want from an expert

16 Arguing when you know you're in the wrong

17 Arguing again and again

18 Doormats

19 How to be a good winner

20 To recap

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