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Chapter 1. Getting to the Front of the Pack; Chapter 2. Complexity: The Good News and the Bad News; Chapter 3. How Complex Systems Fail; Chapter 4. How Complex Systems Succeed; Chapter 5. High Velocity Under the Sea, In the Air, and On the Web; Chapter 6. Capability 1: System Design and Operation; Chapter 7. Capability 2: Problem Solving and Improvement; Chapter 8. Capability 3: Knowledge Sharing; Chapter 9. Capability 4: Developing High-Velocity Skills in Others; Chapter 10. High-Velocity Crisis Recovery; Chapter 11. Creating High-Velocity Health-Care Organizations; Chapter 12. Conclusion
Steven J. Spear, five-time winner of the Shingo Prize and recipient of the McKinsey Award, is a senior lecturer at MIT and former assistant professor at Harvard. A senior fellow at the Institute for Healthcare Improvement, he is the author of numerous articles appearing in academic and trade publications, including the Harvard Business Review and The New York Times.