About the Author

Keith R. Knapp, PhD, MHA, HSE, CFACHCA, currently serves as associate professor in the Department of Health Management and Policy at the University of Kentucky's College of Public Health and as senior adviser on Adult Programs to the secretary of the Cabinet for Health and Family Services, Commonwealth of Kentucky.

Douglas M. Olson, PhD, MBA, LNHA, FACHCA, is director of the Center for Health Administration and Aging Services Excellence (CHAASE) and professor of health administration at the University of Wisconsin-Eau Claire (UWEC).

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