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A Framework for Supply Chains


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Table of Contents

Part A: Logistics and Supply Chains
Chapter 1: The Enterprise, Logistics and its Supply Chains
Chapter 2: Planning for the Future
Chapter 3: Logistics Challenges within Industry Sectors

Part B: Logistics Operations
Chapter 4: Supply Chains and Logistics in the Asia Pacific
Chapter 5: Logistics Service Providers (LSP) and their roles
Chapter 6: Global Trade Management & Logistics Operations
Chapter 7: Transport within Logistics
Chapter 8: Distribution Centres, Warehouses and Stores Operations

PART C: Integrating Demand and Supply
Chapter 9: Customer Service and Logistics
Chapter 10: Inventory - Balancing Demand and Supply
Chapter 11: Planning and Scheduling the Enterprise
Chapter 12: Procurement and Logistics

PART D: Management, Measurement and Improvement of Logistics Operations
Chapter 13: Managing the Logistics Function
Chapter 14: Accounting for Logistics
Chapter 15: IT and Communications in Logistics
Chapter 16: Improving Logistics

About the Author

Roger Oakden Roger is the Principal of REN Services, a firm that works with clients to improve their supply chains, business systems and processes. Formerly at RMIT University in Melbourne, Roger was the Programme Manager responsible for development of the largest postgraduate supply chain logistics programme in the Asia-Pacific region, with centres in Australia, Singapore and Hong Kong. While at RMIT, Roger was appointed as the Ford Motor Company Procurement Fellow in Australia. Roger's extensive industry background includes significant high-level roles. As Associate Director at a global consulting firm, he led teams in assisting clients to improve their manufacturing operations, systems, logistics and strategic procurement. Earlier, at a multinational computer company, he provided pre-sales analysis of manufacturing industry customer requirements throughout the region and project management for the implementation of ERP/MRP and other applications. His industrial management experience covers industrial engineering, management accounting, procurement and operations in the shipping, chemical, metals and food industries. Roger holds a Masters degree in Logistics Management, a first class honours degree in Finance and Accounting, is certified in Production and Inventory Management (CPIM) and is a Certified Purchasing Manager (CPM).He is also certified in Assessment and Workplace Training. He is a past president of the Australian Production and Inventory Control Society (APICS), has written articles for the business press and presented papers at logistics industry conferences in Australia, Asia and Europe. Katia Leonaite Katia is a supply chain professional with industry experience ranging from agricultural to retail and is passionate about managing change in the complex supply chains context. She began her career in a 'point-to-point' transport courier environment. Upon completing her MBA at the Macquarie Graduate School of Management, she managed a key logistics services portfolio in a government enterprise as it went through the privatisation process. Since then she has been successfully engaged in various supply chains and logistics management roles, ranging from large events to contract management with some of Australia's leading organisations. Katia is currently the Course Convenor for the Graduate Certificate in Supply Chains at Swinburne University in Melbourne. Through her firm L5 Consulting, she has provided development of learning materials and lecturing services in the area of supply chain and logistics for Monash University, University of Ballarat, Central Queensland University and Victoria University. Katia holds an MBA (Operations and Logistics) from Macquarie University and a BA/BEd (Maths/Computer Science) from the University of New South Wales.

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