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The First-Time Trainer
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Table of Contents

Contents List of Exhibits About the Revised Edition A Word for the First-Time Trainer Introduction The Purpose of This Book About Training Step One: Facilitate Learning Step One Summary Skills Trainers Need-Overview The Impact of Diversity and Multigenerational Learners Continuous Learning Trainer Skills The Eight Steps Using the Eight Steps for Various Situations Step Two: Focus on Performance Step Two Summary Needs Assessment Performance Objectives Step Three: Focus on Learning Step Three Summary The Learning Process Other Aspects of Learning Building in Success Factors Conclusion Step Four: Be Prepared Step Four Summary Key Principles of Preparation Making Selections Organizing Training Preparation for Training Pilot Training Step Five: Deliver Effectively Step Five Summary The Trainer as Communicator How to Give an Effective Presentation Accommodating Diversity and Multiple Generations Conclusion Step Six: Get Learners Involved Step Six Summary Working with Groups Dealing with Diffi cult Behaviors Techniques for Getting Learners Involved Step Seven: Get Feedback Step Seven Summary Putting Objectives to the Test Determining What to Measure When and How Much to Evaluate Software Evaluation Tools Step Eight: Improve Continuously Step Eight Summary Training Skills Revisited Strengthening Training Skills The Trainer's Portfolio Technology and Training A Word About Ethics Eight Steps to Effective Training: A Summary Appendix A: Resources for the First-Time Trainer American Society for Training and Development Training Magazine Web Searches Appendix B: Additional Trainer Guidelines Guidelines for How People Learn (Step Three) Guidelines for Dealing with Multiple Generations in the Workplace (Step Five) Guidelines for Evaluating Training (Step Seven) Guidelines for Determining Return on Investment (ROI) (Step Seven) Professional Development Guidelines (Step Seven) Index

About the Author

Tom W. Goad (San Diego, CA) has thirty-five years of experi ence as a trainer and human resources develop ment expert. He is widely published in the HR field, and is the author of the first edition of The First-Time Trainer (978-0-8144-7942-1).

Reviews

"Guidelines for learning methods, professional development, working with multiple generations, evaluation, and determining the return on investment are presented concisely and informatively." -- Business Journal (Central New York)

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