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The First-Time Manager
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Table of Contents

CONTENTS

Preface to the Sixth Edition vii

Acknowledgments viii

Introduction 1

PART ONE

SO YOU'RE GOING TO MANAGE PEOPLE 3

1. The Road to Management 5

2. Starting Out 9

3. Building Trust and Confidence 17

4. Show Your Appreciation 21

5. Being an Active Listener 24

6. The New Manager's Job and Pitfalls to Avoid 29

7. Dealing with Your Superiors 33

8. Choosing a Managerial Style of Your Own 39

PART TWO

TACKLING YOUR NEW DUTIES 43

9. Building a Team Dynamic 45

10. Managing Problem Employees 50

11. Hiring and Interviewing 56

12. Training Team Members 66

13. Managing Change: Dealing with Resistance 72

14. Disciplining the Employee 75

15. ``Oh My God! I Can't Fire Anyone!'' 84

16. Having a Legal Awareness 93

PART THREE

WORKING WITH PEOPLE, BUILDING RELATIONSHIPS, AND MANAGING RISKS 99

17. No Secrets 101

18. The Human Resources Department 104

19. The Current State of Loyalty 107

20. Is There Such a Thing as Motivation? 109

21. Understanding Risk Inclination 116

22. Encouraging Initiative and Innovation 121

23. Improving Outcomes 126

24. The Generation Gap 131

PART FOUR

JOB DESCRIPTIONS, PERFORMANCE APPRAISALS, AND SALARY ADMINISTRATION 135

25. Writing Job Descriptions 137

26. Doing Performance Appraisals 140

27. Salary Administration 152

PART FIVE

IMPROVING AND DEVELOPING YOURSELF 157

28. Having Emotional Intelligence 159

29. Developing a Positive Self-Image 162

30. Managing Your Own Time 179

31. The Written Word 187

32. The Grapevine 191

33. Your Best Friend: Delegation 193

34. A Sense of Humor 197

35. Managing, Participating in, and Leading Meetings 200

36. Taking Center Stage: The Role of Public Speaking in Your Career 207

PART SIX

THE COMPLETE PERSON 213

37. Coping with Stress 215

38. Having Balance in Your Life 219

39. A Touch of Class 222

Conclusion 224

Index 227

About the Author

Jim McCormick(Denver, CO) is founder and president of the Research Institute for Risk Intelligence, and the former COO of the nation's fifth-largest architectural firm. As an organizational consultant and executive coach, he has extensive experience working with CEOs and other leaders. Gary S. Topchik is the managing partner of SilverStar Enterprises, Inc., a consulting firm specializing in management development. An internationally active speaker, he is the author of Managing Workplace Negativity.

Reviews

"The First-Time Manager is an excellent how-to guide for anyone new to managing people." --Examiner.com

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