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First Steps in Retail Management
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Table of Contents

1. The step up to management; 2. Profiling a retail market; 3. Service; 4. Selling; 5. Merchandising; 6. Inventory; 7. Safety; 8. Security; 9. Staff training; 10. Employee relations; 11. Finance; 12. Clerical administration.

About the Author

Mark Wrice is a specialist retailer trainer with over 30 years experience in the industry. He has worked through levels from junior sales assistant to management in both small and large retailers. Since 1984, when he gained the Training and Development Certificate, Mark has been specifically involved in the development, design and presentation of training. He developed his training skills in companies such as Fays Shoes, K mart, FJ's, Auto Plus and the NSW Retail Industry Training Council. Mark established MLW Training Consultants in 1992 as a specialist retail and management consultancy.

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