Sheila Hanna-Wiles is a public-safety professional serving the public for more than 25 years. She spent the early part of her career as a 911 public-safety telecommunicator and leader. Sheila currently serves as the Education and Training Administrator for the APCO Institute. APCO is the largest public-safety education organization in the world. She is the mother of Jeffrey and Tyler and resides in South Carolina with her husband. Katie Vecchio is an award-winning ghostwriter with more than 35 books to her credit, including New York Times bestsellers.