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Field Guide to the Difficult Patient Interview

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Table of Contents

The Efficient InterviewBasic Interviewing TechniqueListeningBuilding Rapport: EMPATHY, the Universal ToolUnderstanding Nonverbal CommunicationThe Primacy of SymptomsCulture and Language The Efficient Interview: Dealing with Patient EmotionsSadness and FearAngerAmbivalence ExplainingPatient EducationGiving Bad NewsComforting the Grieving Family: Survivors of a Patient DeathShared Decision-Making and Informed Consent The Clinical AttitudePatienceCuriosity"OK" and "Wow": The Short WordsSelf-awareness: What Are You Thinking Now? Hope Dealing with a Difficult RelationshipThose Dreaded PhasesAcknowledging Difficult Relationships and InteractionsUnderstanging the Meaning of IllnessAddressing Disagreements About Diagnosis or TherapyTrust and DistrustEstablishing BoundariesAvoiding SeductionAsking for HelpClinician-to-Clinician Communication: Talking to ColleaguesDoctors Firing Patients - Patients Firing Doctors Illness and LossChronic Pain and SufferingSomatizationThe Transition from Disease-Based Care to Palliative CareEnd-of-Life Discussions: Advance Care Plans and DNR OrdersBeing with a Dying PatientTalking with Families of Seriously Ill Patients Who's in Charge Here: Behavioral Health RisksAssesing Risk BehaviorsNonadherenceViolenceAlcohol UseSex Puzzling ProblemsThe List-MakerThe Patient's CompanionConfusion: Communicating with the Cognitively Impaired PatientThe Patient Bearing LiteratureWhen Your Patient is a DoctorDisclosing Unexpected Outcomes and ErrorsCoaching Communication SkillsAppendix: Selected Readings for the Entire Text INDE

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