PART ONE: INTRODUCTION.- 1 Managing Operations.- 2 Operations Strategy.- PART TWO: DESIGNING AND DELIVERING SERVICES AND PRODUCTIONS.- 3 Designing Services and Products.- 4 Delivering Services.- 5 Making Products.- 6 Location and Layout.- PART THREE: MANAGING OPERATIONS.- 7 Managing Capacity.- 8 Scheduling and Executing Operations.- 9 Managing Inventory.- 10 Managing Quality.- 11 Managing the Supply Chain.- PART FOUR: IMPROVING OPERATIONS.- 12 Improving operations.
Terry Hill is Emeritus Fellow at the University of Oxford and an Affiliate Professor at Ohio State University and Milan Polytechnic. He is a leading international figure in the field of operations management and operations strategy. Terry spent many years in operations management and continues to work as a consultant. Alex Hill is Principal Lecturer at Kingston University and Associate Fellow at the University of Oxford. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.