Lillian Hunt Chaney is Professor of Management Emeritus at The University of Memphis. She is the author of over 100 articles and presentations, with a specialism in intercultural business communication, and has received many teaching and research awards in the field. Jeanette St. Clair Martin is Professor at the University of Mississippi, School of Business. She has served as associate editor of the Journal of Business Communication.
Two best-selling authors and etiquette experts show why manners count in the business world and how to use social skills to get ahead.
Lillian H. Chaney is Professor of Management Emeritus at The University of Memphis. She is the author of over 100 articles and presentations, with a specialty in intercultural business communication, and has received many teaching and research awards in the field. She has conducted training programs on communication, international and U.S. corporate etiquette, and business ethics for international corporations, educational institutions, and government agencies. She is co-author, with William Bonner, of Communicating Effectively in an Information Age and, with Jeanette S. Martin, of the textbook Intercultural Business Communication and the best-selling Global Business Etiquette (Praeger, 2006).Jeanette S. Martin is Professor at the University of Mississippi, School of Business. She has served as associate editor of the Journal of Business Communication and is the recipient of several national awards and the author of dozens of articles, book chapters, and conference presentations on intercultural business communication, education, emotional and cultural intelligence, and management information systems. She is co-author, with Lillian H. Chaney, of the textbook Intercultural Business Communication and the bestselling Global Business Etiquette (Praeger, 2006).
"A useful resource not only for the new professonal but for
managers." - Booklist
"Claiming that business behavior communicates something about one's self and organization, the authors detail how to create positive impressions in more than a dozen common work-related situations. Chaney and Martin are business/management academics, experts in cross-cultural business communication, and authors of Intercultural Business Communication (2007) and Global Business Etiquette (CH, Oct'06, 44-1030). This new, complementary book focuses on social behaviors within the US workplace, but includes two chapters and cautionary statements about differences in perceived propriety when interacting with people from other parts of the world. Everything about this book conveys a no-nonsense approach (no images, little white space, and lots of text per page). The writing is factual, with footnotes pointing to a rich assortment of supporting sources. Frequent sidebars/boxes relate stories to punctuate essential concepts. Following an introduction, 14 chapters focus on the business etiquette of particular situations, including job interviews, business dress, office politics, electronic and written communication, dining and entertainment, special events, meetings and presentations, sports , and travel. Readers can therefore refer to relevant sections as needed. The comprehensive, up-to-date content even includes current airport security guidelines and pager, beeper, and BlackBerry etiquette. Footnotes (references) by chapter. Highly recommended. All collections." - Choice