Preface: a new and evolving approach to improving risk management capabilities Acknowledgements Mastering risk to create value: what is an enterprise-wide approach and why is it essential? A new approach: enterprise-wide Is your risk management keeping pace? The early lessons Conclusion: a journey requiring a cultural change The evolution towards EWRM The evolution of risk management Taking an enterprise wide view Achieving EWRM: the steps along a visionary journey How far will you go? Conclusion A common language: the essential starting point Defining risk A language for risk A process classification scheme Developing a language Conclusion Case-studies Risk management goals, objectives and oversight: laying the foundation zone Business objectives and strategies provide the context Risk strategy and policy in an EWERM environment Organizational oversight structure Summary Case-study Uniform processes: assessing risks and developing strategies A process view of business risk management Assessing business risks Risk mapping - a fundamental tool Rigorous assessment: when risks are vital Develop business risk management strategies Risk strategies: translating risk assessment into action Summary Infrastructure essentials: designing and implementing risk management capabilities Design/implement risk management capabilities The components of infrastructure Monitor risk management performance Continuously improve risk management capabilities Information for decision making Summary Case-study Continuously improve risk strategies, processes and measures The Risk Management Capability Maturity Continuum The enablers of continuous improvement Summary Case-study Taking it all the way Aggregate multiple risk measures Link to enterprise performance Formulate enterprise-wide risk strategy Summary Case-study Getting started The EWRM journey: how far do you want to go? Keys to navigating the journey Keys to getting started: EWRM trail markers The launch pad Summary Appendices The current state of risk management The Arthur Andersen Business Risk ModelTM: abbreviated defenitions of business risks Risk controls process framework Glossary Bibliography Index
James W.DeLoach is a Partner of Arthur Andersen who has been with the firm for over 29 years. He has extensive risk consulting experience in a wide variety of industries and engagements. In his current capacity as the Global Leader of the firm's Business Risk Management Competency Development Center, he works closely with insurance, risk consulting and industry professionals to develop the firm's business risk management competencies. He is co-author of Managing business risk: An integrated approach, published by the Economist Intelligence Unit in 1995, and of several articles covering various aspects of business risk assessment and management. He has delivered numerous presentations on risk management to many companies and groups and has taught senior and graduate level courses at two major universities on a variety of topics over the years. Mr DeLoach is a sport enthusiast and an accomplished magical entertainer. He resides in Houston, Texas with his wife.