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Introducing emotional intelligence. Why emotional intelligence matters in health and social care. Self awareness and empathy: foundational skills for practitioners. The therapeutic relationship and emotional intelligence. Communication. Emotional intelligence and leadership. Using emotional intelligence to navigate a critical incident. Emotional intelligence and the concept of emotional touchpoints in healthcare. Emotional intelligence and being a successful learner and teacher. Emotional approaches and activities to enhance emotional intelligence. Some final thoughts on emotional intelligence.
John Hurley and Paul Linsley respectively Senior lecturer in Nursing, Southern Cross University, Australia; Senior lecturer, University of Lincoln, England
'This is an excellent and easy to understand book on developing interpersonal and intrapersonal skills in dealing with oneself and with others. The activities make it useful for personal study and growth as well as an avenue for group discussion. An emphasis is placed on caring for oneself in the demanding world of healthcare. This is a much-needed addition to healthcare literature.' Vicki Ann Moss, DNSc, MS, BSN, RN (University of Wisconsin-Oshkosh), US