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Electronic Messaging


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Table of Contents

Section 1 The Electronic Messaging Environment
1 Twenty-First Century Messaging
Rhonda Delmater
2 Knowledge Management - 5 Ws and 1 H
Roger Mizumori
3 A Brief History of Messaging
Lee Benjamin
4 Introduction to Client/Server Messaging
Bill Kilcullen
5 Local Area Network (LAN) Messaging
Russell Chung
Section 2 The Evolving Collaborative Computing Environment
6 The Impact of Technology on Cooperative Work Groups
Mike S. Raisinghani, Narender K. Ramarapu, and Mark G. Simkin
7 Creating a Paperless Workflow: A Case Study
Karen C. Fox and Mark N. Folick
8 Evaluating Enterprise Imaging and Workflow Systems
James K. Watson, Jr. and Joe Fenner
9 Universal Messaging Services
David Zimmer
10 Handheld Network Devices To Access Intranets And Enterprise Networks
John R. Vacca
11 Wireless Mobile Messaging
Russell Chung
12 Fax Servers
Max Schroeder
13 Fax over IP
John Fiske
14 Expanding the Reach of Electronic Commerce
James A. Senn
15 Developing a Trusted Infras. for EC Services
David M. Litwack
16 Voice and Data Network Integration
Larry Schessel
Section 3 Messaging and the Internet
17 Internet Mail Server Overview
Lawrence Hughes
18 Designing a Business-Justified Intranet Project
Richard L. Ptak
19 Building a Solid Foundation for Intranet Security
Ed Blackwell
20 Extranets: Borderless Internet/Intranet Networking
Duane E. Sharp
21 Internet Acceptable Usage Policies
James E. Gaskin
22 Security Management for the World Wide Web
Lynda L. McGhie and Phillip Q. Maier
Section 4 Directory Services
23 Universal Structure: A Cohesive Strategy for the Organizational Structure of
Directory, Messaging and Workgroup Data
Matt Meservey
24 Enterprise Directory Services: An Applications Deployment Infrastructure
Marty Schleiff
25 X.500 Directory Services: A Business Process Enabler
Roger Mizumori
26 X.500 Directory Services: Under the Covers
Roger Mizumori

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