Introduction Part I: Understanding the Terrain: Knowledge Management, Law Firms and Lawyers 1: It is Said that Law Firms Don't Get Knowledge Management 2: What is Knowledge Management all About? 3: The Business and Economics of Law Firms 4: Lawyers as Knowledge Workers: What Lawyers Do Part II: Plotting and Sailing a Course: Creating and Implementing Law Firm Knowledge Strategy 5: What is a Law Firm Knowledge Strategy? How Do You Develop One? 6: Preparation 101: Culture Matters! 7: Consultation: Agreeing the processes for Change Management 8: Story: The Lawyer's Life in the New World Part III: Recommendations for Your Personal, Interpersonal and Impersonal Knowledge Strategies 9: Personal Knowledge Strategy: Tacit is King 10: Interpersonal Knowledge Strategy: Creation and Projection 11: Impersonal and digital knowledge strategy Appendixes: Resources to Increase Your Tacit Knowledge Appendix 1. Selected Web Sites That I Use Appendix 2. Software and Utilities to Know Appendix 3. Glossary of Terms You Should Know Appendix 4. Principles, Myths and Mistakes: Lists From the Gurus Notes Index
Matthew Parsons is a knowledge management consultant with over eighteen years of experience with accounting and law firms. He holds degrees in accounting and law from the University of New South Wales, Australia; has practiced as a mergers and acquisitions attorney; and was formerly the Director of Know How and Online Products at the Australian-based international law firm, Mallesons Stephen Jacques. In addition to consulting, he currently lectures at the Weatherhead Business School at the Case Western Reserve University in Cleveland, Ohio.
Finally, a book that integrates know-how, professional development, information managenent, economics, and technology in a comprehensive formula for truly successful knowledge management. Drawing upon his credentials as a lawyer, an accountant and a former law firm KM director, Matthew Parsons shares his expertise, providing real world advice, hypothesis and metaphor, in a refreshingly readable resource for anyone looking to develop an effective KM strategy, particularly within the law community. Joy London, Know-how & Training Manager, Allen & Overy and creator of Excited Utterances, a web log devoted to law firm KM This is an excellent book that deserves international recognition. Indeed it should be mandatory reading not just for managing partners of all law firms but also for those innumerable, practicing lawyers who cynically reject knowledge management as an esoteric distraction. With assurance and insight, and a clear flair for theory and practice, Parsons demonstrates that effective knowledge management can and should be at the heart of the more profitable and successful practice of law Professor Richard Susskind Parsons has produced the definitive work on knowledge management within the law firm environment. It is a "must read" for all law firm managing partners and KM and IT directors. He not only provides a compelling argument to show the importance of knowledge management, but he also tackles the thorny questions of the productivity paradox and return on investment. Importantly, he provides law firms with a vision for the role of KM, how to ingrain it in firm culture and finally how to implement that vision. It is likely to become a seminal work for all interested in knowledge management in professional firms. Norman Letalik, Partner, Borden, Ladner, Gervais LLP, Canada