Table of Contents

CONTENTS

1 Introduction 1

2 The Five Areas of Emotional Intelligence and the EQ Job Competencies 7

3 Self-Awareness 15

Competency 1: Impact on Others 16

Competency 2: Emotional and Inner Awareness 20

Competency 3: Accurate Assessment of Skills and Abilities 26

4 Self-Control or Self-Management 33

Competency 1: Emotional Expression 35

Competency 2: Courage or Assertiveness 39

Competency 3: Resilience 42

Competency 4: Planning the Tone of Conversations 47

5 Empathy 53

Competency 1: Respectful Listening 54

Competency 2: Feeling the Impact on Others 56

Competency 3: Service Orientation 58

6 Social Expertness 65

Competency 1: Building Relationships 68

Competency 2: Collaboration 71

Competency 3: Conflict Resolution 74

Competency 4: Organizational Savvy 78

7 Personal Influence: Influencing Self 85

Competency 1: Self-Confidence 86

Competency 2: Initiative and Accountability 91

Competency 3: Goal Orientation 94

Competency 4: Optimism 98

Competency 5: Flexibility and Adaptability 101

8 Personal Influence: Influencing Others 111

Competency 1: Leading Others 112

Competency 2: Creating a Positive Work Climate 116

Competency 3: Getting Results Through Others 121

9 Mastery of Purpose and Vision 129

Competency 1: Understanding One’s Purpose and Values 130

Competency 2: Taking Actions Toward One’s Purpose 133

Competency 3: Authenticity 135

10 The EQ Fraud and Other Warning Signs 141

All One-Sided: Too Good to Be True 142

Other Behavior Trends 146

A Word About Instinct 151

11 A Final Word 153

Appendix 1. Emotional Intelligence Table of Competencies 157

Appendix 2. Questions by Area and Competencies 161

Index 181

About the Author 185

About the Author

Adele B. Lynn (Belle Vernon, PA) is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organisations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers, The Emotional Intelligence Activity Book and The EQ Difference.

Reviews

"Well-written and thorough, this book will be helpful to anyone looking to make better hiring decisions, especially those new to the interviewing process." Publishers Weekly