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E-Policy Handbook

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Table of Contents


PART ONE: Electronic Business Communication Rules

1 Why Every Organization Needs Electronic Rules and Policies Based

on Best Practices, 3

PART TWO: E-Mail Rules

2 Legal Risks and Rules: E-Mail Creates Discoverable Evidence, 13

3 Record Retention Risks and Rules: Courts and Regulators Take

Seriously the Production-and Destruction-of Electronic Evidence, 20

4 Regulatory Risks and Rules: Government and Industry Watchdogs

Guard Content and Records, 28

5 Archiving Rules, Tools, and Best Practices, 34

PART THREE: Privacy, Confidentiality, and Data Security Rules

6 Online Privacy Risks, Rights, and Rules, 49

7 Confidential Messaging Rules and Tools, 56

8 Data Security Risks and Rules, 71

PART FOUR: Content, Personal Use, and Netiquette Rules

9 Content and Personal Use Risks and Rules, 79

10 Netiquette Rules, 85

PART FIVE: Instant Messaging Rules

11 IM Is Turbocharged E-Mail: All the Risks, Rules, and Regulations

Apply, 93

12 IM Management Rules and Tools, 100

PART SIX : Internet Rules: Web, Blog, Social Networking, and

Video Site Risks, Rules, Policies, and Best Practices

13 Internet Risks and Rules, 109

14 Blog Rules, 114

15 Blog Risks, 118

16 Blog Policies and Best Practices, 124

17 Social Networking and Video Site Risks and Rules, 133

PART SEVEN: Software Rules

18 Software Risks, Rules, Policies, and Best Practices, 143

PART EIGHT : Cell Phone and Texting Rules

19 Cell Phone and Text Messaging Risks, Rules, Policies, and Best

Practices, 155

PART NINE: Monitoring and Compliance Rules: Minimize

Risks-and Maximize Compliance-with Training,

Discipline, and Monitoring

20 Employee Education Policies and Best Practices, 173

21 Disciplinary Rules, Policies, and Best Practices, 181

22 Monitoring Rules and Tools, 184

PART TEN: User Rules

23 How to Communicate Online Without Getting Fired: Ten Tips for

Employees WhoWant to Protect Their Privacy-and Keep Their Jobs,


24 Q&A: Answers to Employees' Most Commonly Asked e-Policy and

Privacy Questions, 205

PART ELEVEN: Electronic Writing Rules

25 e-Policy 101: How to Draft Effective e-Policies for Your Organization,


26 Establishing Electronic Writing Style Policies for Employees, 222


A Fifty-Seven e-Policy Rules to Help Keep Your Organization in

Business . . . and Out of Court, 233

B e-Policy Dos and Don'ts: Best Practices to Help Minimize Risks and

Maximize Compliance, 240

C Sample Electronic Business Communication Policies, 247

D Glossary of Electronic Business Communication, Legal, and

Technology Terms, 273

E Resources and Expert Sources, 284

Notes, 287

Index, 311

About the Author, 323

About the Author

Nancy Flynn is founder and executive director of The ePolicy Institute(TM), a leading source of e-mail and Internet-related products and services. She is regularly quoted in major media including The Chicago Tribune, The New York Times, The Los Angeles Times, USA Today, NPR and CNN. Her books include Blog Rules (978-0-8144-7355-9), and E-Mail Rules (978-0-8144-7188-3).

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