Praise for Dynamic Supply Chains A word about the title: Time for a reality check and a leap of faith Foreword Preface: The power of reading and 'thought leadership' Author's acknowledgements Publisher's acknowledgements Introduction: Starting with the end in mind Part 1: Developing supply chain strategy Ch. 1 Coping with market volatility: the 'new normal' Making the case for a new paradigm in supply chain design Ch. 2 Customer conversations: looking from the 'outside-in' How to reduce complexity and associated costs Ch. 3 Designing supply chain strategies How to formulate strategies that reduce cost and improve service Ch. 4 Internal cultural capability How to align internal capabilities to propel multiple supply chains Ch. 5 Leading from the front How to revolutionise supply chain performance through inspired leadership Ch. 6 Designing responsive organization structures How to get your people working together, and focused on customers Part 2: Configuring supply chains to maximize performance Ch. 7 Collaborative supply chains: demand-side How to nurture the relationships cherished by truly 'collaborative' customers Ch. 8 Lean supply chains: demand-side How to routinely deliver lowest cost outcomes for customers Ch. 9 Agile supply chains: demand-side How to design and deliver capacity for a fast response Ch. 10 Campaign supply chains: demand-side How to deliver-in-full-on-time, every time, to project sites Ch. 11 Fully Flexible supply chains: demand-side How to design for major unexpected disruptions Ch. 12 Supplier conversations: supply-side How to give the supply-side better customer visibility Ch. 13 'Hybrid' supply chains How to bring the demand-side and supply-side together Part 3: Executing supply chain management Ch. 14 New outsourcing business models that drive value How to turbo-charge supply chain operations Ch. 15 Service sector supply chains How to apply proven supply chain principles in the service sector Ch. 16 The new world order How to set your Agenda for the decade ahead Ch. 17 Joining the dots to create dynamic institutions How to move from an operations mindset to full 'business transformation' Afterword: Ending with the future in mind Endnotes Selected bibliography A word about the author Index
John Gattorna has been working in corporate logistics networks and enterprise supply chains for 30 years. He's one of the most influential contemporary 'thought leaders' in the field. Many global companies have adopted his model, with significant results: a doubling of margins; big increases in revenue through increased customer satisfaction; and lower cost-to-serve across the board as a result of identifying and eliminating unnecessary over-servicing.