Douglas Stone, Bruce Patton, and Sheila Heen teach at the Harvard Law School and the Harvard Negotiation Project, the group that produced the international bestseller Getting to YES! They have consulted to businesspeople, governments, organizations, communities, and individuals around the world, from the various parties to the negotiations on constitutional transition in South Africa to schoolteachers in Medellin, Colombia, to community leaders and the police department in Springfield, Massachusetts. They have written on negotiation and communications in publications ranging from The New York Times to Parents magazine. Bruce Patton is also coauthor of Getting to YES!
"Does this book deliver on its promise of an effective way through
sticky situations, whether 'with your babysitter or your biggest
client'? It does."
--The New York Times "These talented communicators blend a daunting
array of disciplines into highly readable and practical
advice."
--Booklist "I'm on my third reading. Half the pages are dog-eared.
This is a mind-bogglingly powerful book. For life."
--Tom Peters "A user-friendly guide to mastering the talks we dread
. . . a keeper."
--Fast Company "Emotional intelligence applied to life's toughest
moments."
--Daniel Goleman, bestselling author of Working with Emotional
Intelligence "The only people who shouldn't read Difficult
Conversations are those who never work with people, anywhere."
--Peter M. Senge, bestselling author of The Fifth Discipline "How
do you confront your ex-spouse who's late picking up the kids? How
do you tell a client their project took longer than expected and
the bill is twice as high? How do you say 'I'm sorry'? Start by
picking up Difficult Conversations."
--Citizen "Difficult Conversations will be appreciated by readers
who wish to improve oral communication in all aspects of their
daily lives."
--Library Journal "Stone, Patton, and Heen illustrate their points
with anecdotes, scripted conversations and familiar examples in a
clear, easy-to-browse format."
--Publishers Weekly "The central insights of Difficult
Conversations so resonate with common sense that it is easy to
overlook just how remarkable of a book it is . . . a
must-read."
--Harvard Negotiation Law Review "Examples more clear-headed and
advice more precise than we've seen before."
--Dallas Morning News "Stone, Patton, and Heen have written an
extremely clear and unpretentious exposition of how to develop
effective communication skills and a guide to achieving openness
and constructive outcomes in dialogue . . . this book is, and
probably for some time to come will be definitive."
--Southern Communication Journal
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