Australasia's Biggest Online Store

We won't be beaten by anyone. Guaranteed

The Diego Masciaga Way
By

Rating
Product Details

Table of Contents

1. Service : The Essence 2. Recruitment & Training : The 3 H's 3. Leadership : In-between the first and last responsibility 4. Delivering Outstanding Service: What you make others see 5. Longevity, Consistency & Improvement : The habit of excellence

About the Author

Chris Parker is Principal Lecturer in Sport & Leisure Management at Nottingham Trent University and a business/management consultant specialising in communication and influencing skills. Author of 'Five Essential Ingredients for Business Success: Stories & Lessons From Three Of The UK's Greatest Restaurants', also published by Urbane Publications, Chris works in many countries providing Communications, Customer Service, Leadership and Creativity training for a wide range of clients.

Reviews

'Diego is the Master of Service! If you want to know what Service is all about read this book!' - Silvano Giraldin 'They don't award Michelin stars for service, nor for maitre d's,but they should. Diego stands alone, worthy of not a mere three stars, but a constellation.' - Sir Terry Wogan 'When I think of the warmest welcome, the best service, the pinnacle of hospitality, I think of Diego Masciaga. I thoroughly recommend his book to all students of hospitality and indeed anyone involved in service.' - Alistair Storey, Chairman of hospitality business WSH 'Diego is not working to a script but relying instead on an intuitive definition of what service should be. A remarkable man and a remarkable story to tell.' - Sir Michael Parkinson 'He is the "THE GENERAL" when it comes to Customer Service. No one, anywhere does it better than Diego.' - Peter Jones, Dragon's Den

Ask a Question About this Product More...
Write your question below:
Look for similar items by category
How Fishpond Works
Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 25 million products that we sell. We do our best every day to make Fishpond an awesome place for customers to shop and get what they want — all at the best prices online.
Webmasters, Bloggers & Website Owners
You can earn a 5% commission by selling The Diego Masciaga Way: Lessons from the Master of Customer Service on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep! You should start right now!
Authors / Publishers
Are you the Author or Publisher of a book? Or the manufacturer of one of the millions of products that we sell. You can improve sales and grow your revenue by submitting additional information on this title. The better the information we have about a product, the more we will sell!
Item ships from and is sold by Fishpond World Ltd.
Back to top