About the author. Acknowledgements. Introduction. Why is assertiveness important? Women and assertiveness. How to be assertive. Understanding ourselves. Understanding others. Teams, groups and facilitation. Communicating in organisations. The functions of management. Leadership. Developing interview skills. Delegating. Personal development. Combatting stress. Time management. Goal setting and change management. Index.
Annie Phillips Writer on Health and Health Management Specialist Paediatric Speech and Language Therapist, Somerset Partnership
'At the end of each chapter, there are details of further reading and a useful summary of key points. I very much enjoyed this book and learned a great deal from it about how to get the best out of others and myself in giving compassionate, assertive care.' Paul Jebb, assistant director of Nursing at Blackpool Teaching Hospitals NHS Foundation Trust