Pat Mastors is a veteran news and medical reporter, creator of the "Patient Pod", a tool used in hospitals to improve medical outcomes, and a patient/family advisor to the federal Partnership for Patients. She was instrumental in passing new patient safety laws and has been quoted in USA Today urging an "all hands on deck" approach to improving medical outcomes.
". . .A STROKE OF GENIUS to apply the IKEA model to health care. .
.I have made this book mandatory reading for our design staff. And
for a patient, the book's advice might just save your life."
---Award-Winning Architect and Designer Michael Graves
"A tremendous toolkit for getting safe care. . .Mastors' is a wonderfully pragmatic mind. There is a lot we physicians can learn from her." ---Marty Makary MD, Johns Hopkins Surgeon and Author of Unaccountable
"Brilliant. . .the ideas unfold superbly. . .this could be the book that changes things." ---"e-Patient" Dave deBronkart, author of Let Patients Help
"I couldn't put this book down. . .sensible and practical advice never before shared." ---Ilene Corina, The Cautious Patient Foundation
"Had me hooked from the first page. . ." ---Fred Lee, Author of If Disney Ran Your Hospital