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Deliverology in Practice


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Table of Contents

Preface Acknowledgments About the Authors Introduction: The American Implementation Problem Part 1. Develop a Foundation for Delivery Chapter 1A. Define Your Aspiration Chapter 1B. Review the Current State of Delivery Chapter 1C. Build the Delivery Unit Chapter 1D. Establish a Guiding Coalition Part 2. Understand the Delivery Challenge Chapter 2A. Evaluate Past and Present Performance Chapter 2B. Understand Root Causes of Performance Part 3. Plan for Delivery Chapter 3A. Determine Your Reform Strategy Chapter 3B. Draw the Delivery Chain Chapter 3C. Set Targets and Establish Trajectories Part 4. Drive Delivery Chapter 4A. Establish Routines to Drive and Monitor Performance Chapter 4B. Solve Problems Early and Rigorously Chapter 4C. Sustain and Continually Build Momentum Part 5. Create an Irreversible Delivery Culture Chapter 5A. Build System Capacity All the Time Chapter 5B. Communicate the Delivery Message Chapter 5C. Unleash the "Alchemy of Relationships" Conclusion: Over to You Index

About the Author

Sir Michael Barber has been chief education advisor at Pearson since September 2011 and is the founder of Delivery Associates. In 2001, he founded the Prime Minister's Delivery Unit in No10, Downing Street, which he ran until 2005. In this role he was responsible for ensuring delivery of the government's domestic policy priorities across health, education, crime reduction, criminal justice, transport and immigration. The sustained focus on delivery from the heart of government, and the processes the PMDU developed, were a significant innovation in government, of interest to numerous other countries and global institutions such as the IMF and the World Bank. Tony Blair described the PMDU as "utterly invaluable." From 2005 to 2011 he was a partner at McKinsey and Company where he played a leading role in creating a public sector practice and founded the global education practice. In 2009 he founded, in Washington DC, the Education Delivery Institute, a not-for-profit organisation that works with more than a dozen US States to apply systematic delivery approaches to improving outcomes in schools and public higher education. Since 2009, on behalf of the British government, he has visited Pakistan over 30 times to oversee a radical and, so far, successful reform of the Punjab education system. He is the author of numerous books and articles, such as How to Run a Government published by Penguin in 2015 and Instruction to Deliver (Methuen 2008), which tells the story of his time in Downing Street, and was described by the Financial Times as "one of the best books about British government for many years." Deliverology 101 is the textbook on how to deliver in government and was written as the curriculum for the Education Delivery Institute. Nick Rodriguez is the leader of the U.S. Education Delivery Institute's K-12 practice. In this role, he is responsible for growing and maintaining a network of K-12 education leaders that are transforming the way they work to serve students. In his work at EDI, he has originated or helped to lead some of EDI's longest-standing partnerships with education systems that are on the cutting edge of reform, including Massachusetts, Kentucky, and Hawai'i. These systems have successfully adopted the practices of Deliverology to achieve remarkable results for students in recent years. A member of the organization's founding leadership team, Nick began his work at EDI as its Program Director, where he helped to develop and continuously refine EDI's tools for helping education leaders to adopt the delivery approach. Nick began his career in education over fifteen years ago when he served as the student member of the California State Board of Education and as a youth advocate and trainer with the California Association of Student Councils. Prior to joining EDI, he was an engagement manager with McKinsey & Company's education practice, where he advised education leaders on policy and implementation at the district, state, and national level in the U.S. and abroad. His previous books include "Deliverology 101," a field guide that helped launch the movement to improve implementation in American education. Ellyn Artis served as a founding partner for the Education Delivery Institute (EDI) where she now serves as the Director of Higher Education. She has a long history working with postsecondary and K-12 leaders to implement strategies that increase the numbers of students who graduate from high school college- and career-ready and complete a postsecondary credential-all while narrowing equity gaps. She leads the higher education team in their efforts to engage with campus, system, state, and nonprofit leaders in planning and implementing student success and completion strategies. This includes leaders from the California State University System, the Kentucky Council on Postsecondary Education, the Tennessee Board of Regents, and the University of Missouri System, amongst others. Ellyn also supports campus leaders as they use Student Success ImpleMENTOR (TM) tools and resources to scale strategies and deliver improved retention and completion rates for all students. Prior to her time at EDI, Ellyn worked at The Education Trust where she was responsible for supporting higher education systems that agreed to halve their college-going and college-completion equity gaps as part of the Access to Success Initiative. She also coached and advised an array of state and district leaders as part of the Strategic Consulting Group at the Annie E. Casey Foundation. She currently lives in the District of Columbia but is proud to hail from Flint, Michigan.


"Kentucky has seen significant increases in high school graduation rates and college/career readiness rates for graduates over the last six years. Our success in Kentucky is directly linked to our ability to implement strategies and keep all educators focused on success for ALL children. The Education Delivery Institute and Deliverology provided the support and tools to enable our success." -- Terry Holliday, Commissioner of Education

"Too often, the gap between policy ambition and implementation is wide. The protocols and practices advanced by deliverology have been instrumental in narrowing this gap in Massachusetts. As a result, state education policies are translating into practices that are benefiting students."

-- Mitchell D. Chester, Massachusetts Commissioner of Elementary and Secondary Education

"In dealing with the challenges of getting more of our students to achieve their postsecondary goals, no program or approach is as comprehensive, focused or as well conceived as that offered by EDI. Deliverology works if you follow its processes and have people dedicated to its method of driving improvement."

-- Robert L. King, President of the Kentucky Council on Postsecondary Education

"EDI's process of turning vision into action - and most importantly into results - has been just the catalyst we needed to meet our goal of delivering global-ready students. Their straightforward method and process brings reality to big dreams. No change agent should be without it."

-- Jason E. Glass, Superintendent

"Deliverology gives district leaders the tools they need to drive, and monitor, real change for students at the school and classroom level. This essential book for system leaders builds on the approach set out in Deliverology 101, and augment's it with five years' worth of real life stories and experiences from public school systems across the United States."

-- Paul Kihn, Deputy Superintendent

"The best thing about the clear, practical methodologies the authors describe is that they really do help colleges and universities deliver on their goals for student success and completion. They provide a means for tracking progress toward long-term objectives-and getting back on track if there is some wandering along the way!"

-- Kevin P. Reilly, President Emeritus

"EDI worked with my department to help us learn and apply a powerful set of 'Deliverology' tools for culture change in our state's unique context. We now have a focused set of goals and priority strategies which inform everything we do to improve education in Hawai'i, and routines that build shared team accountability for results that move the needle on our strategic goals. This has contributed significantly to the major improvements in student outcomes that we've seen in recent years."

-- Kathryn S. Matayoshi, Superintendent

"As a large urban school district that serves approximately 17,000 students, we have found the process of delivery to be empowering. It is the catalyst for action as we work to implement our district strategic plan, ensuring that we have the capacity to lever specific elements of the plan in a multi-year timeline. The consistent focus on student results and positive changes at the classroom level allows us to maintain true to our vision of instructional excellence, for every student every day."

-- Kathleen A. Smith, Superintendent

"Never before have the stakes been higher for American higher education institutions. EDI provides a concise approach that system and campus teams can use to set goals, measure progress, and achieve outcomes. The tools they provide can help leaders make progress towards the goal, ground routine campus conversations around results, and ultimately achieve increased collaboration, streamlined processes, and improved student success."

-- John Morgan, Chancellor

"'Poor implementation is like poison to a reform effort,' Deliverology in Practice reminds us. But poor implementation is the norm in education. Deliverology in Practice goes beyond platitudes and 'common sense' to set out a clear, step-by-step framework for large-scale implementation. It's a must-read for every policymaker seeking to spark improvement and every practitioner working to implement it."

-- Joanne Weiss, Former Chief of Staff
"At the Council of Chief State School Officers, we have worked closely with the Education Delivery Institute to improve our delivery against our goals. Today, we are better identifying our goals, measuring our progress and delivering on results. We are still improving these processes every day, and now we are able to share these best practices with our member states." -- Chris Minnich, Executive Director

"Colleges are filled with smart people with great ideas and lots of data that never get integrated into decisions. This volume will change that. The delivery approach is amazingly both simple and effective and this practical guide will walk anyone through to success."

-- Larry Abele, Provost Emeritus, Director of The Institute for Academic Leadership
"Deliverology 101 showed us what and why; Deliverology in Practice shows us how. This practical, case-study-based guide from the excellent team at the Education Delivery Institute is an invaluable tool for education leaders and administrators wanting to drive efforts to improve student success and narrow achievement gaps-two of the most urgent challenges facing educational institutions today." -- Jose Luis Cruz, Provost and Vice President for Academic Affairs

"EDI has designed an effective process to connect external goals with internal operations."

-- Rick Melmer, Senior Advisor

"This book is a field guide to effective education improvement efforts. If you are responsible for leading ambitious, complex change in public education, you will appreciate the wisdom of experience and the practical guidance contained in these pages."

-- Ross Wiener, Vice President and Executive Director of the Education and Society Program

"At the heart of learning is the connection between teachers and students. In order to support what happens in the classroom, our school, district, and state leaders must be equipped to effectively implement bold, evidence-based policy reforms. Deliverology in Practice brings together a toolbox of protocols, rubrics, processes and stories which education leaders at all levels can draw on as they work to raise outcomes and close achievement gaps."

-- Vicki Phillips, Director of Education

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