Acknowledgments.
About the Authors.
Foreword.
1. Introduction.
Current Status in Contemporary Organizations.
Why a Data strategy Is Needed.
Value of Data as an Organizational Asset.
Vision and Goals of the Enterprise.
Support of the IT Strategy.
Components of a Data Strategy.
Data Integration.
Data Quality.
Metadata.
Data Modeling.
Organizational Roles and Responsibilities.
Performance and Measurement.
Security and Privacy.
DBMS Selection.
Business Intelligence.
Unstructured Data.
Business Value of Data and ROI.
How Will You Develop and Implement a Data Strategy?
Data Environment Assessment.
References.
2. Data Integration.
Ineffective “Silver-Bullet” Technology Solutions.
Enterprise Resource Planning (ERP).
Data Warehousing (DW).
Customer Relationship Management (CRM).
Enterprise Application Integration (EAI).
Gaining Management Support.
Business Case for Data Integration.
Integrating Business Data.
Know Your Business Entities.
Mergers and Acquisitions.
Data Redundancy.
Data Lineage.
Multiple DBMSs and Their Impact.
Deciding What Data Should Be Integrated.
Data Integration Prioritization.
Risks of Data Integration.
Consolidation and Federation.
Data Consolidation.
Data Federation.
Data Integration Strategy Capability Maturity Model.
Getting Started.
Conclusion.
References.
3. Data Quality.
Current State of Data Quality.
Recognizing Dirty Data.
Data Quality Rules.
Business Entity Rules.
Business Attribute Rules.
Data Dependency Rules.
Data Validity Rules.
Data Quality Improvement Practices.
Data Profiling.
Data Cleansing.
Data Defect Prevention.
Enterprise-Wide Data Quality Disciplines.
Data Quality Maturity Levels.
Standards and Guidelines.
Development Methodology.
Data Naming and Abbreviations.
Metadata.
Data Modeling.
Data Quality.
Testing.
Reconciliation.
Security.
Data Quality Metrics.
Enterprise Architecture.
Data Quality Improvement Process.
Business Sponsorship.
Business Responsibility for Data Quality.
Conclusion.
References.
4. Metadata.
Why Metadata Is Critical to the Business.
Metadata as the Keystone.
Management Support for Metadata.
Starting a Metadata Management Initiative.
Metadata Categories.
Business Metadata.
Technical Metadata.
Process Metadata.
Usage Metadata.
Metadata Sources.
Metadata Repository.
Buying a Metadata Repository Product.
Building a Metadata Repository.
Centralized Metadata Repository.
Distributed Metadata Repository.
XML-Enabled Metadata Repository.
Developing a Metadata Repository.
Justification.
Planning.
Analysis.
Design.
Construction.
Deployment.
Managed Metadata Environment.
Metadata Sourcing.
Metadata Integration.
Metadata Management.
Metadata Marts.
Metadata Delivery.
Communicating and Selling Metadata.
Conclusion.
References.
5. Data Modeling.
Origins of Data Modeling.
Significance of Data Modeling.
Logical Data Modeling Concepts.
Process-Independence.
Business-Focused Data Analysis.
Data Integration (Single Version of Truth).
Data Quality.
Enterprise Logical Data Model.
Big-Bang Versus Incremental.
Top-Down versus Bottom-Up.
Physical Data Modeling Concepts.
Process-Dependence.
Database Design.
Physical Data Modeling Techniques.
Denormalization.
Surrogate Keys.
Indexing.
Partitioning.
Database Views.
Dimensionality.
Star Schema.
Snowflake.
Starflake.
Factors that Influence the Physical Data Model.
Guideline 1 :High Degree of Normalization for Robustness.
Guideline 2 :Denormalization for Short-Term Solutions.
Guideline 3 :Usage of Views on Powerful Servers.
Guideline 4 :Usage of Views on Powerful RDBMS Software.
Guideline 5 :Cultural Influence on Database Design.
Guideline 6 :Modeling Expertise Affects Database Design.
Guideline 7 :User-Friendly Structures.
Guideline 8 :Metric Facts Determine Database Design.
Guideline 9 :When to Mimic Source Database Design.
Conclusion.
References.
6. Organizational Roles and Responsibilities.
Building the Teams Who Create and Maintain the Strategy.
Resistance to Change.
Existing Organization.
Resistance to Standards.
“Reasons” for Resistance.
Optimal Organizational Structures.
Distributed Organizations.
Outsourced Personnel.
Training.
Who Should Attend.
Mindset.
Choice of Class.
Timing.
Roles and Responsibilities.
Data Strategist.
Database Administrator.
Data Administrator.
Metadata Administrator.
Data Quality Steward.
Consultants and Contractors.
Security Officer.
Sharing Data.
Strategic Data Architect.
Technical Services.
Data Ownership.
Domains.
Security and Privacy.
Availability Requirements.
Timeliness and Periodicity Requirements.
Performance Requirements.
Data Quality Requirements.
Business Rules.
Information Stewardship.
Steward Deliverables.
Key Skills and Competencies.
Worst Practices.
Agenda for Weekly Data Strategy Team Meeting.
Conclusion.
7. Performance.
Performance Requirements.
Service Level Agreements.
Response Time.
Capacity Planning: Performance Modeling.
Capacity Planning: Benchmarks.
Why Pursue a Benchmark?
Benchmark Team.
Benefits of a Good Benchmark: Goals and Objectives.
Problems with “Standard” Benchmarks.
The Cost of Running a Benchmark.
Identifying and Securing Data.
Establishing Benchmark Criteria and Methodology.
Evaluating and Measuring Results.
Verifying and Reconciling Results.
Communicating Results Effectively.
Application Packages: Enterprise Resource Planning (ERPs).
Designing, Coding, and Implementing.
Designing.
Coding.
Implementation.
Design Reviews.
Setting User Expectations.
Monitoring (Measurement).
Conformance to Measures of Success191
Types of Metrics191
Responsibility for Measurement.
Means to Measure.
Use of Measurements.
Return on Investment (ROI).
Reporting Results to Management.
Tuning.
Tuning Options.
Reporting Performance Results.
Selling Management on Performance.
Case Studies.
Performance Tasks.
Conclusion.
References.
8. Security and Privacy of Data.
Data Identification for Security and Privacy.
User Role.
Roles and Responsibilities.
Security Officer.
Data Owner.
System Administrator.
Regulatory Compliance.
Auditing Procedures.
Security Audits.
External Users of Your Data.
Design Solutions.
Database Controls.
Security Databases.
Test and Production Data.
Data Encryption.
Standards for Data Usage.
Impact of the Data Warehouse.
Vendor Issues.
Software.
External Data.
Communicating and Selling Security.
Security and Privacy Indoctrination.
Monitoring Employees.
Training.
Communication.
Best Practices and Worst Practices.
Identify Your Own Sensitive Data Exercise.
Conclusion.
9. DBMS Selection.
Existing Environment.
Capabilities and Functions.
DBMS Choices.
Why Standardize the DBMS?
Integration Problems.
Greater Staff Expense.
Software Expense.
Total Cost of Ownership.
Hardware.
Network Usage.
DBMS.
Consultants and Contractors.
Internal Staff.
Help Desk Support.
Operations and System Administration.
IT Training.
Application Packages and ERPs.
Criteria for Selection.
Selection Process.
Reference Checking.
Alternatives to Reference Checking.
Selecting and Gathering References.
Desired Types of References.
The Process of Reference Checking.
Questions to Ask.
RFPs for DBMSs.
RFP Best Practices.
Response Format.
Evaluating Vendors.
Dealing with the Vendor.
Performance.
Vendor’s Level of Service.
Early Code.
Rules of Engagement.
Set the Agenda for Meetings and Presentations.
Professional Employee Information.
Financial Information.
Selection Matrix—–Categorize Capabilities and Functions.
Exercise–How Well Are You Using Your DBMS?255
Conclusion.
References.
10. Business Intelligence.
What Is Business Intelligence?
A Brief History.
Importance of BI.
BI Components.
Data Warehouse.
Metadata Repository.
Data Transformation and Cleansing.
OLAP and Analytics.
Data Presentation and Visualization.
Important BI Tools and Processes.
Data Mining.
Rule-Based Analytics.
Balanced Scorecard.
Digital Dashboard.
Emerging Trends and Technologies.
Mining Structured and Unstructured Data.
Radio Frequency Identification.
BI Myths and Pitfalls.
Conclusion.
References.
11. Strategies for Managing Unstructured Data.
What Is Unstructured Data?
A Brief History.
Why Now?
Current State of Unstructured Data in Organizations.
A Unified Content Strategy for the Organization.
Definition of a Unified Content Strategy.
Storage and Administration.
Content Reusability.
Search and Delivery.
Combining Structured and Unstructured Data.
Emerging Technologies.
Digital Asset Management Software.
Digital Rights Management Software.
Electronic Medical Records.
Conclusion.
References.
12. Business Value of Data and ROI.
The Business Value of Data.
Companies that Sell Customer Data.
Internal Information Gathered About Customers.
Call Center Data.
Click-Stream Data.
Demographics.
Channel Preferences.
Direct Retailers.
Loyalty Cards.
Travel Data.
Align Data with Strategic Goals.
ROI Process.
The Cost of Developing a Data Strategy.
Data Warehouse.
Hardware.
Software.
Personnel Costs.
Training.
Operations and System Administration.
Total Cost of Ownership.
Benefits of a Data Strategy.
The Data Warehouse.
Estimating Tangible Benefits.
Estimating Intangible Benefits.
Post-Implementation Benefits Measurement.
Conclusion.
Reference.
Appendix A: ROI Calculation Process, Cost Template, and Intangible Benefits Template.
Cost of Capital.
Risk.
ROI Example.
Net Present Value.
Internal Rate of Return.
Payback Period.
Cost Calculation Template.
Intangible Benefits Calculation Template.
Reference.
Appendix B: Resources.
Publications.
Websites.
Index.
Sid Adelman is a Principal in Sid Adelman and Associates (Sherman Oaks, CA), leading specialists in data warehousing, data architecture, and data strategies. He currently consults with top organizations in banking, insurance, distribution, manufacturing, healthcare, the utility industry, and government. Adelman spent 24 years at IBM, rising to IBM's highest system engineering position. Larissa Moss, president of Method Focus Inc., specializes in improving the quality of business information systems. Moss lectures worldwide on data warehousing, data modeling, data audit and control, business intelligence, project management, enterprise architecture, and information asset management topics such as data integration and cross-organizational development. A A(c) Copyright Pearson Education. All rights reserved.
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