Acknowledgments xiii Preface xv Chapter 1: Playing the Blame Game 1 Chapter 2: Leading with Business Outcomes 25 Chapter 3: Starting with Analytics 49 Chapter 4: Early Discoveries 83 Chapter 5: Diagnosing What's Wrong 111 Chapter 6: The Road Ahead 147 Chapter 7: Results Win Support 175 Essential Reading 199 References 223 About the Authors 229 Index 231
JENNY DEARBORN is the Chief Learning Officer and Senior Vice President at SAP. She is recognized as one of the 50 Most Powerful Women in Technology and is an industry thought leader and authority on applying data and analytics to workforce development and human capital transformation. Dearborn is the author of Data Driven: How Performance Analytics Delivers Extraordinary Sales Results. DAVID SWANSON was most recently executive vice president of human resources for SAP SuccessFactors. He has over 25 years of experience in global technology companies. He is a frequent keynote speaker and panelist on the future of HR, focusing on how human resources can impact business through analytics and big data.
" a fresh and accessible perspective to an area some people may find daunting." (Emma Browes, The HR Director, April 2018) Emma Browes Emma Browws