John R. DiJulius III is considered the authority on world-class Customer service and is the author of three books on Customer experience. He is the president of The DiJulius Group--a Customer service consulting firm that works with companies like Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, and many more. John is also the founder and owner of John Robert's Spa--named one of the Top 20 Salons in America (in light of their impeccable Customer experience standards, no doubt). John lives in Aurora, Ohio with his three sons.
"Service aptitude is a big idea. Customer service is an investment, not an expensethe new marketing is here and it looks like this." Seth Godin, New York Times bestselling author of Linchpin -- -Seth Godin, New York Times bestselling author of Linchpin -- 20150106 "In this hyper-connected, hyper-informed let-the-seller-beware world, the old rules of customer service just don't apply. John DiJulius gets that. He also knows that service comes from a happy heart. You'll learn something valuable about customer relations, sure. But you can learn something even more important from this book: How to be a better person." Daniel H. Pink, New York Times bestselling author of To Sell Is Human and Drive -- -Daniel H. Pink, New York Times bestselling author of To Sell Is Human and Drive -- 20150106 "This is not only a book that every manager should read, but also every employee. If you want to take advantage of what John DiJulius teaches, then everyone must be part of the customer service revolution." Shep Hyken , customer service expert and New York Times bestselling author of The Amazement Revolution -- - Shep Hyken, customer service expert and New York Times bestselling author of The Amazement Revolution -- 20150106
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