1. Quality Attributes. Introduction. The Quality Attributes Set. Conclusion. 2. Building the Quality Attributes Set. Introduction. The Interviewee List. Develop the Questionnaire. Build a Quality Attributes Set for Each Interviewee. The Quality Attributes Sets. Conclusion. 3. Quality Metrics. Introduction. Types of Metrics. The Metrics Bucket. Beyond Metrics. Metrics Definition Process. Conclusion. 4. Test Methods, Types, and Tools. Introduction. Test Methods. Types of Tests. Commercial Test Tools. Selecting the Right Methods, Types, and Tools. Conclusion. 5. The QA Program. Introduction. Processes. Selecting the Right Process to Follow. Configuration Management. Conclusion. 6. Appraisal Programs. Introduction. Software Engineering Institute's Capability Maturity Model. International Organization for Standardization's ISO 9000 Quality System Standard. Conclusion. Conclusion. Bibliography. Index.
FRANK P. GINAC has more than twelve years of experience developing quality programs based on customer satisfaction for organizations both large and small.